Reviews

Exceptional service delivery. Richard provided first rate installation and follow up. This is the first time a plumber has taken the time to explain our plumbing problems and solutions, and then answered ALL our questions. Can't beat that.

- Richard J. Asheville, NC

In my many years, I have experienced dedicated artisans doing jobs for me. Shade Adkins tops my list of dedicated, diligent, skilled plumbers I have had doing a job for me! His attention to detail - and courteous, friendly manner in keeping me informed at all stages of the job - was outstanding. Benjamin Franklin Plumbing is VERY lucky to have such a highly skilled person as Shade Adkins on their staff!! Shade is the best!

- Fred S. Goodyear, AZ

Thank you Bill for doing such great work. Not only was the work excellent, but you took the time to explain everything that was going on.

- Mira A. Columbus, GA

I'm very pleased with the company in general, and specifically with Matthew H., the technician that came to my house today. We had a back flow test performed, and he explained to me what the procedure was while performing the work. He was on time, as promised, arriving within the estimated time frame window. I will continue to use Benjamin Franklin Plumbing for all my plumbing needs in the future.

- Jerry D. Simpsonville, SC

Blain did a great job for us on December 8,2020. He was professional, friendly and efficient. Will definitely use Benjamin again and will ask for Blain. Thanks!

- Judy F. Clemson, SC

I'd like to thank the Berea Ben Franklin plumbing technicians for helping to diagnose what could have been a significant basement flooding issue as my original hot water heater was showing signs of degradation. After a review, it was determined that it needed to be replaced. In removing it, it was discovered that the entire underside was corroded and possibly weeks away from rupturing. I can thank them enough for taking the time to address this when a separate interior plumbing issue led them to check on this.

- Robert C. Berea, OH

John and Logan did a great job removing my old water heater (with no mess) and replacing it quickly with a new one. After the installation they also looked to see if there were any other plumbing issues needing to be addressed. They were on time, courteous, informative, and professional. I am very happy with their work!

- Ken D. Greenville, SC

Benjamin Franklin was able to see us quickly, which I was very thankful for. Devin (on one day for the plumbing) and Corey (the next day for the gas), both did a great job in explaining in detail everything that was being done. I was provided with an estimate before the services were performed. They were both friendly and professional. I would highly recommend both of them!

- Rhonda H. Dallas, TX

Thank you Bill & Thomas for such an excellent service yesterday. (Same day service, I might add!!). These guys were awesome, they had to repair a leak in the concrete slab located in our living room. They pulled the carpet back, jack hammered the concrete, located the line, repaired, refilled and poured the new concrete. They also informed me of upgrading to the new code of having a water regulator on our home to reduce excessive pressure through out the house. Very professional and very neat. I would highly recommend this company.

- GARFIELD B. Columbus, GA

Chris did a great job!

- Rory S. Fortson, GA

I called Benjamin Franklin Plumbing as I had a leaking water line that I could not fix myself. Pedro called me 30 minutes before arriving. He represented himself well and gave me a fair quote. Pedro did the work in a clean and professional manner. This is the second time I've used Benjamin Franklin Plumbing. Thank You.

- Andrew A. Willits, CA

I had a Dorn Bracht (german and expensive) facet that needed repair. The repair kit must have had 25+ small parts. It was clearly a jigsaw puzzle. Steve was super patient - even went to the hardware store to get a different screw driver. The faucet works perfectly. He took extra time to clean out corrosion and to clear all of the holes in the sprayer -- it's just like new. Could not be more pleased! Awesome job!

- Teresa S. Petaluma, CA

My mom needed her water softener looked at and Don Harris came out to check it out. He was polite, professional, explained exactly what the issue was, walked us through what he was going to do. He was amazing and I highly recommend the company, especially him!

- Collette A. Indianapolis, IN

I had an immediate water issue underneath my recently purchased home. Not only was this company able to get someone out immediately, but Jamie Corley explained the issues, showed me the cause, and taught me a lot more about my house. His professionalism and quick work has convinced me to work with him and the company again in the near future for re-piping my whole house. Pricing was very reasonable.

- Zachary L. North Augusta, SC

My first encounter with Ben Franklin was very positive. I needed help with my shower and Mike came out. He was very kind, thorough, and took the time to explain things to me. He showed me where all my shut off valves were for future reference. Yesterday, our complex needed help, I requested Mike, and again he came, He took care of the problem, which was big and complex, He is the best of the best! Thank you Mike and Benjamin Franklin!

- Julia M. Hastings, ID

Corey took care of replacing both water valves for my washer connection. He was prompt and very courteous!

- Donna C. Irving, TX

Robert Scott of Benjamin Franklin Plumbing did a great job installing a utility sink and replacing pipes in addition to repairing a faucet and leak in the powder room. Pleasant and efficient. He stayed with the work until it was complete.

- Albert L. Pittsburgh, PA

I requested a service to replace an outdoor faucet. Juan and Bruin were my technicians. They quickly were able to fix my current issue, and they also answered several other plumbing questions that I had. Both of them went above and beyond what they were initially called out there for. Excellent customer service!

- Andrew F. Lagrange, GA

My technician today was Scott O’Keefe and was great. He explained what he was doing and what was wrong. He even checked out the other toilet & said it worked. He did recommend new toilets as these are over 30 years old. Scott was my hero today.

- PJ C. South Daytona, FL

Ryan Faulk was my technician. He was very friendly and he fixed everything so fast! Highly recommend him as your technician :)Ryan Faulk was my technician. He was very friendly and he fixed everything so fast! Highly recommend him as your technician :)

- John P. Lewisville, TX

Awesome service. Bob couldn’t have been nicer or easier to communicate with. He went out of his way to make sure we were happy! Thanks, Bob Scott. You made a bad situation bearable!

- Lisa M. Coraopolis, PA

Eric Ruschmeyer was a PRO!!! He came and hooked up our plumbing after we had new counter-tops placed. He was super friendly!!! We needed some additional work done to update our toilets and my husband specifically requested Eric as he did such an awesome job the first time!!! We highly recommend your company and will definitely use you again in the future if needed!!! Thanks again, Eric!!

- Mike and Kathy D. Hudson, WI

Last week we had to have our hot water heater replaced. Your plumber Bill Harrison did a professional job, and worked long and hard to finish the job. While he was here, he also put in a new expansion tank and a PRV. Let me add that while he was doing this, outside it was raining, but this did not deter from his performance. Bill gave us excellent service and I would recommend him and Benjamin Franklin Plumbing to anyone needing plumbing services.

- Walter E. Hickman Midland, GA

Chris and his crew were very professional through the rain and the mud. All of my questions were answered without issue and they left the project area in good repair. I have already gotten another quote for more work.

- Glenn Haskell Columbus, GA

Andrew Avis is an awesome plumber, I’ve been using BFP for 15 years and all their techs are great but Andrew is top notch. His professionalism and knowledge make It a pleasant experience and he left the work area spotless

- Rex Johnson Grand Prairie, TX

Jason, The tech who came out to give me a quote was extremely kind! I sadly don't have good credit nor did I have the money to get a new water heater. This wonderful company answered my prayers today! They are donating a water heater and installing it free of charge! They are the only company that didn't turn there back on us! They're truly in the business to help people! Thank you Benjamin Franklin Plumbing!!

- Alexander Manlove New Castle, IN

Ben Franklin plumbing is the best and very reasonable to boot! Each time I have been impressed with the quality of technicians who come to my home. One such technician was Forrest Grant. He was very professional, very knowledgeable, and extremely competent. My kitchen garbage disposal and PVC pipes were clogged with rice everywhere. What a big mistake! (Never do that.) Nonetheless, Forrest Grant, my plumber was patient and kind in spite of the difficult task ahead. The task was accomplished in a timely manner with finesse. Because of plumbers like him, I would highly recommend Ben Franklin plumbing to everyone! He deserves 6 stars!!!

- Derek Bear, DE

I call your Benjamin Franklin plumbing on Friday and got an appointment for that Monday and they said someone would be between 8 and noon. On that Monday Adam Reeves called 30 minutes before he showed up and he was at my door about 9 am right on time. when Adam showed up he was very nice he came in and used special booties when every he came in and out the house. Adam was very polite and courteous the whole time. Adam also informed me of everything he was doing as he did the job. I loved was satisfied with his work. great job Adam

- Todd Lee Stark cocoa, FL

Richard was outstanding in every way. Prompt, courteous and went out of his way to be helpful. Explained what he was doing and how to operate the equipment in a very easy-to-understand manner. Can't say enough good things about this experience.

- Kathy Buchanan Hendersonville, NC

I was very impressed with their knowledge of my steam heat system. It is very hard to find a company in this area that even works on these older units, and to find such expertise was a thrill. They are definitely my “go to” for all my future concerns. Professional, on time & precise. Thank you, Frank!

- Susan Rodgers Beachwood, NJ

Around 4PM yesterday, a leak was discovered in the lavatory in our bathroom. I called your office and asked them to send Brandon Moore to come and fix the leak because Mr. Moore had done some plumbing work for us before. Apparently, the lady who answered the phone got in touch with Mr. Moore. A couple of minutes later, Mr. Moore called me to say he was finishing a job in Irondale and would come to our house ASAP. He arrived around 40 minutes later, and ten minutes later the leak was fixed and has not leaked since. Mr. Moore was very pleasant and obviously knew exactly how to stop the leak. We were both pleased with his work and will call your company and ask for him should we need a plumber again. Thank you, Mr. Moore!

- John Fred McDuff Hoover, AL

Being a first time homeowner my basement has about 5 inches of water in it when I came home from work. I called at 8pm and there was a technician at my house within 30 minutes to 45 minutes. Fixed our issues quickly, gave us tips to look into and was incredibly professional. As well the prices were hundreds less than we expected. Thank you so much!!! If we ever need you again we will be returning customers!

- Thea Edwards Galloway, OH

I have a well and on Saturday I had NO water. Every place I called could not see me on the weekend, until I called Benjamin Franklin Plumbing. Chrissy came on Sunday, all the way from Philadelphia to Lincoln, DE. She diagnosed the problem and explained in detail how things work and what my problem was. She promised to return first thing Monday to replace my Pressure Tank and Gauge. She arrived by 10:00 AM, again from Philly, along with her helper, Rich. After replacing the tank and gauge, it was determined my pump also needed to be replaced, a possibility she had warned me about, so that was no surprise. Chrissy and Rich worked diligently all day to make sure my water was restored. They were both very courteous and respectful of my home. It was very cold outside and under my house, but their main concern was my complete satisfaction. Everything was cleaned up as if they had never been here. I received a very nice discount on the pump, since it was added later, even though Chrissy had told me it might be a possibility. I highly recommend this company and particularly Chrissy and Rich.

- Ronald R. Lincoln, DE

Mike was on time. He was very friendly and professional. He explained everything! I am grateful that he provided me with so much education. He took the time to answer all of my questions and address all of my concerns. Mike was respectful and he left the area clean. He did a great job! I will keep his card and definitely call Benjamin Franklin for my future plumbing needs. Thank you, Mike!

Very pleased with professionalism today provided by Benjamin Franklin Plumbing. My appointment was made late yesterday afternoon and the plumber was here at the beginning of the 12-4 window today. I ask a lot of questions and Tyler answered them all. I will not hesitate to use this company for future plumbing needs.

Called the night before and came the next morning and fixed my hot water heater the same day! Excellent service and Josh H was very professional and to the point of what we needed! I was very pleased with the quick turnaround and was very happy with my service! We will be using for any further problems in our home!

Professional, courteous, did a great job, offered ideas and suggestions to help keep the drain from clogging again.

Very informative. Offered a very competitive price with different options. No pressure sales.

They come when they say they will, are always clean and professional. Donny T. cleared my clogged shower drain in a few minutes and we were on our way. Great service, I'd recommend them to anyone.

On time!! Professional, knowledgeable, did not rush through their work. Definitely recommend these guys.

They were very prompt in both scheduling the appointment and arrival time. Sean was friendly and enjoyable to work with. He did a good job of getting a stubborn tub drain cleared. The office staff was friendly and professional when there was a miscommunication regarding the pricing. They cheerfully gave me the discounted price once the error was identified. I will use Benjamin Franklin Plumbing again!