Excellent in every respect!

My consultation with your plumber, Kevin, was very pleasant and he was very knowledgeable and explained everything about my pressure tank issues. I have been searching for a plumber who understands pressure tanks on a well system and fortunately, I'm relieved to be putting my confidence in your services. I'm also going to join the service plan for my future plumbing, electric and HVAC. I'm beyond pleased by the convenience of having all of these services provided by one provider and in addition, receiving a discount on all the work as well! Thank you so much! Looking forward to working with you !

I would highly recommend Benjamin Franklin plumbing of Northwest Arkansas. Ethan was our technician and was so pleasant and professional to work with. We had a gas leak and BF sent Ethan promptly to our house. He was extremely thorough in finding any and all problems. He showed me everything he was doing and explained it in detail. He was nice enough to give us a phone number if we had any further problems. In addition, he gave us advice about how to stay safe in the future. He relieved a lot of stress for our family. I would not hesitate to call again.

Great service! Cael arrived the same day, found the problem with our toilet, and had a replacement installed within a few hours! Polite and courteous, he was a pleasure to work with!

Matt was a pleasure to have as my water filter installer. He took his time on the install and explained step by step on the installation procedure. He is a top notch technician. The job came out great. I am very pleased with the installation.

A well-intentioned neighbor removed a stuck water hose from my front yard faucet and broke the water pipe in the process. He repaired the break with a shark-bite fitting, which worked for a few hours but started leaking. Well-intentions notwithstanding, I recognized I needed a professional and called Benjamin Franklin. Micah Moore arrived at the appointment time, assessed the damage, and made the repair: he removed the fitting, welded the pipe and installed a new faucet. Micah is skilled, knowledgeable, and personable. He made time to answer my questions and made me feel confident the repair would hold. It was a great experience and as an ancillary bonus, I learned about PVC vs poly and metal pipes and water pressure! Highly recommend.

I had a wonderful experience! Their customer service was friendly and professional and they quickly scheduled my appointment. The plumber was knowledgeable, respectful, and explained everything clearly. The work was done efficiently with no hidden fees, making it a truly excellent service. I highly recommend them and will definitely use them again!

Delta faucet hose was leaking and Seth creatively made it work while Delta sent us a new faucet. He was ready to put it in as soon as we got it. Great, friendly service

I had an incredible experience with Benjamin Franklin Plumbing. From the moment I called, their customer service was friendly, professional, and prompt. They showed up exactly when they said they would (which is rare these days!), and the plumber was knowledgeable, respectful, and clearly skilled at what he does. He took the time to explain everything to me, made sure I understood the problem and the solution, and got the job done efficiently. Not only was the work done right the first time, but he also left the area cleaner than he found it — which I really appreciated! It’s hard to find a company that truly values its customers and stands by its work, but Benjamin Franklin Plumbing exceeded my expectations. I highly recommend them to anyone needing plumbing help — they’re reliable, honest, and simply the best!

Shawn was great. Polite, kind, and very good at keeping me updated. He did a great job and left the area nice clean.