Ben Franklin is my friend. Bf, best friend. Tobias came on time and evaluated everything. He installed a new Rheem 50 gallon water heater all by himself. He did a great job. We have Choice Home warranty. More like bad choice home warranty. He tried to work with them thru their reimbursement program BUT nobody there answers the phones and if they do they lie to you. So be careful with warranty's but you can definately count on Benjamin Franklin Plumbing.
Great service, knowledgeable, got here as quickly as possible. And even though it was 10pm on a Saturday they still showed up and worked until 1am to resolve the blockage. Then came back at 9am on Sunday to verify it was all good. Great company, nice people, great communication and kept us in the loop on ETA, just an overall great experience.
Tobias not only explained his inspection of our three air conditioners and the results, he was just a great guy. Professional, knowledgeable and experienced. My husband and I were very impressed and felt assured that we made the right choice!
It was great to see Jeston again, he is always professional and personable. He knew exactly what happened, what needed to be done and fixed it in a very short time. Ever interaction I've had with Benjamin Plumbing and Heating has been excellent. This company and their employees set the bar very high for customer service, responsiveness and professionalism.
recently had the pleasure of working with Benjamin Franklin Plumbing and couldn’t be happier with the service provided by Tobias Allen. From the moment he arrived, Tobias’s professionalism and friendly demeanor set the tone for an outstanding experience. He was punctual, well-prepared, and took the time to thoroughly explain every step of the process before beginning any work. Tobias’s expertise truly showed in the way he diagnosed and resolved my plumbing issues. He was meticulous in ensuring everything was done correctly, while also respecting my home by keeping his work area clean and organized. I especially appreciated his patience in answering my questions, making sure I felt confident about the work being done. Beyond the excellent technical service, Tobias’s positive attitude and genuine care for customer satisfaction really stood out. He went above and beyond to make sure I was fully satisfied with the results—and I absolutely was! If you’re looking for a trustworthy, knowledgeable, and personable plumber, Tobias Allen at Benjamin Franklin Plumbing is your go-to professional. I highly recommend both Tobias and the entire Benjamin Franklin Plumbing team for all your plumbing needs.
