We had a wonderful experience with the service provided by Dan Peterson. He was professional, knowledgeable, and very courteous. He explained everything clearly, answered all my questions, patiently, and made sure I understood the work that needed to be done. It’s refreshing to meet someone who takes pride in his work and genuinely cares about providing excellent customer service. I truly appreciate his hard work and would highly recommend him to anyone needing service. Thank you for a job. Well done!
I chose Benjamin Franklin Plumbing because of the wonderful reviews that I read about the company online. I am very pleased to say that this is an excellent company. Mercedes called to confirm my information as well as setting up a day and time that worked for me. Mercedes was very polite, professional and courteous. Jeston was the Technician that came to my home and he was really nice, he explained everything so that I understood all that he was going to work on. He also did some repairs that were definitely needed on my water heater as well as my toilet. I would highly recommend Benjamin Franklin Plumbing. What a lovely experience.
I was in need of some major help at my home because of a failed water heater in my bedroom closet that had rotted out my flooring, and it was smelling up my bedroom and my bathroom but I didn't know what the cause was, all I know is water was running underneath my mobile and it wasn't stopping. Anyway, I called two or three other plumbing places in Fort Mohave in bullhead City and they didn't even answer their phone, I managed to get a hold of Benjamin Franklin plumbing and the people that answered the phone were very kind, they sent a man named Victor to my house and he was very nice and after evaluating what I showed him that was happening, he explained what was wrong and what needed to be done, I told him my situation with my employment and he was very understanding and he said will work with you but that floor needs to be handled before we put a new water heater in, and I mean you could see the ground through the failing floor, anyway, Victor talked to his boss while he was at my house and was explaining what was going on with my flooring and my water heater and they said that they would be glad to help me get that handle as soon as possible, Victor says I have a man that I'm going to send out and he's very good at what he does and he'll be doing this job for you, I said I would really appreciate it, so he sent a man named Jack, and that man worked for hours to rebuild my floor and install a new water heater and all the plumbing, and was very polite and very knowledgeable of what he was doing, you could see it in his craftsmanship, and as he was working , I came in to see the floor after he had fixed it, and before he put the new water heater in, I was amazed, he did such an excellent job, and I told him I was very pleased, he worked hard for hours, He did a fantastic job ,everything he did in that closet with the water heater the plumbing and the flooring, I highly recommend Benjamin Franklin plumbing they're the best, thank you both Victor and jack for all your help, and I want to thank your boss too for helping me with the financing he was a really nice man. . You have a great company there, I can see why you've been in business for so long. And if I ever need any more plumbing done at my home or my family needs somebody to work on their plumbing at their home , I'm going to recommend them, " thanks again you guys" you're the best! 🙂👍
Benjamin Franklin took our call about our leaking water heater and sent a tech out right away. Victor Guerra came on time to service our home and was able to walk through the major issues. Great guy-Very respectful, honest and funny. Would definitely recommend.
I ran into a difficult situation. My well went down and was having issues getting a contractor scheduled through my insurance company. I call Benjamin Franklin to see if they would be willing to be a back-up for me. They were MORE than helpful. They called, texted, offered a courtesy hold next day Appt etc. They were so understanding and courteous! They did some work on my ac a couple of years ago and were awesome then as well. They really went above and beyond to make sure I had the help if I needed it! I have their number on my Fridge for any future issues I need help with. Getting that level of customer service is hard to find these days. Thank you Benjamin Franklin!!
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