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David did an amazing job being thorough. He took the time to investigate the problem and found that the clean out pipe was broken and clogged causing our issue. David’s crew returned today to fix this. They spent most of the day and completed the job. Top notch service!
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Our experience with Benjamin Franklin Plumbing was nothing short of exceptional. It began with our sales consultant, David, where we discussed the scope of work (associated with a bath remodel) and were given two pricing options to allow us to make the best decision for our budget. Our service techs, Eddie and Marvin, were on time as scheduled, got to work immediately, and performed the work to our complete satisfaction. Moreover, their clean-up was such that you wouldn't have known they were even there. Last but not least, a shout out to the friendly and professional reps who answer the phones and all of your questions. We not only recommend Benjamin Franklin plumbing, but we suggest you call them first and save yourself time (and most likely, money).
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The entire process was very smooth and efficient. Received reminders to confirm the appointment the day prior, David was awesome and communicated when he was en route. Showed me what had to be done, the cost to resolve the issue and confirmed that the issue was resolved. David was very professional and highly recommend Benjamin Franklin plumbing for all your needs.
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Jordan was very personable and knowledgeable. He enlighten us on information concerning the services we receive, that I wasn’t taking full advantage of. Sounds crazy but I wasn’t aware that we could use them to replace our broken shower floor. We were getting estimates elsewhere. I pays to know the full details of what you are paying for (note to self). Great friendly on time service!!
