I want to thank our plumbing technician, Josh M. He showed up right on time for each appointment, was personable and detail oriented, and explained things clearly. One of the water filter kits I ordered directly from the manufacturer arrived incomplete, and I appreciate that Josh came back out to finish the job for no extra charge once the missing parts arrived. The front office staff was very helpful, too.
- Laura A.Ashburn, VA
Leo came out today to fix a pipe in the dining room ceiling (his second time being here). He was fast, professional, conscientious and an overall pleasure to do business with. Even though I have a home warranty, I called Benjamin Franklin Plumbing directly because the work they’ve done for me previously has been so terrific. Highly recommended to anyone needing a plumber in the NOVA area.
- Anne M.
It is not often you receive tremendous customer service anymore. Benjamin Franklin Plumbing delivers on customer service in spades. Their equipment is first rate, prices are extremely competitive and their service is top notch. No reason to look elsewhere.
I recently had an issue with my toilet in my condo, leaking so much water that it leaked into the condo below, damaging their ceiling. Benjamin Franklin Plumbing sent a plumber immediately, which made me very happy (as I wasn’t a previous customer). The plumber, Leo was very professional, and honest, explaining to me exactly what he thought the cause could be and what he’d have to do to stop the leaking. Turns out that it was not very serious, and was a somewhat “easy and inexpensive” fix. I feel that Leo was very honest, and would gladly do business with Benjamin Franklin Plumbing again based on my interactions with Leo. You all have a great employee with Leo. I also appreciated that they could call me ahead to meet them there so I did not have to miss a “4 hour window” from work.
- Judy G.
There are simply no words to express how amazing and wonderful the staff and owners of Modern Mechanical/Benjamin Franklin Plumbing are. Recently, I contacted the owners in regards to an elderly widow in our community who was having some plumbing issues. Right away, they went out to check on her and discovered that she was not able to even use her toilets. They not only quickly fixed her problems but did it for NO CHARGE! That is the type of selfless act that will restore your faith in your neighbor, and shows that business owners that care about the community still exist.
- Misty C.
Due to the age of our house, we had a number of plumbing issues that needed to be resolved. When Andrew and Mike arrived they took the time to review each of our problems and offer solutions that would resolve our issues. They took the time to address each of our concerns in a professional and thorough fashion so as to make sure the job was done right the first time. I also found their price to be reasonable for the work which needed to be performed. I would absolutely recommend Benjamin Franklin Plumbing to friends and family.