Lance and Joe were our plumbers. I cannot say enough as to how happy with their timeliness, knowledge and how personable they were. We have a tankless heater and I was so afraid it would be a huge problem and expensive. Told them the issue. They had their algorithm as to what to check. They were so thorough and ruled out all issues that could have been related to the tankless heater. It boiled down to the facets and just build up, but they checked everything related to the bathroom sinks. Walked us through everything they checked and did. Problem corrected and I was left feeling good and confident in their work. I will be asking for them in the future if/when we have any plumbing issues.
- Connie P.Arlington, TX
Nick Fontenot came out to our home yesterday and installed a brand new water heater and brought everything up to code in a quick and timely manner. Great price and excellent service. At no time did I feel pressured into purchasing a new one (which was not my intention), but ended up doing so. He arrived right on time and left before his approximate time he gave me to complete the job. I highly recommend this company and Nick in particular!
- Richard Tito Chevere
I had an occasion to call a plumber and since I had used Benjamin Franklin before I called and was greeted by a very happy voice who made an appointment for me. When the plumber Mike arrived with a smile and friendly handshake he went to work and gave me an estimate first and then set to fixing my problem toilets. Since he did such a great job on my first problem he is coming back to replace my water heater. Thanks, Mike for a job well done.
- Linda Wallace
I put in an inquiry late Monday evening and received a call that same night confirming my needs. Plumbers were at my house first thing the next morning and the issue was resolved that day. BJ was very helpful and professional. He explained the process, necessary steps and applicable regulations in detail. I now have a brand new main sewer line and truly feel that I understand what was done and why. I have already recommended Benjamin Franklin to one friend and will continue to do so in the future.
- Daniela Clark
I just want to say Thank You to DJ, Kaleb & Finn, especially Kaleb and Finn for not only doing a great job on fixing my shower but also walking me through the steps to fix it and make sure it was fixed. All were on time all three times they had to show up to my home, they were pleasant and respectful and funny. All my plumbing needs will forever be handled by Benjamin Franklin Plumbing! Thank you guys again, you rock!