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I highly recommend Gio at Ben Franklin Plumbing. He’s very nice, professional, good at explaining things, and overall I had a great experience with him and Zach. They were able to repair our drain at less than half the quoted price of some other plumbers simply by isolating and replacing the location of the fault, rather than recommending the nuclear option of just replacing the entire house’s drainage system (which is under a concrete slab) due to its age.
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Nick Fontenot was our requested Benjamin Franklin plumbing representative due to his high level of service offered to us, and all his regular customers. As usual Nick was on time, prompt, efficient, courteous, friendly and caring about the work we needed done. He paid close attention to the things that needed to be addressed and handled them perfectly. He explained, in detail, the things that he was doing to a new employee, Hunter, who was also very courteous, respectful and paid close attention. Nick is a shining example of what a service representative should be and we appreciate his efforts.
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Roger at Minuteman referred me to Kelvin at his sister company for a very small job and we got it done quickly. Kelvin does several of their special projects because he also has a backgeound in carpentry and remodeling.
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Chris was GREAT! Very professional and personable. He explained everything completely and made me feel confident in our decision to get a new tankless water heater!
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We wanted instant hot water in two bathrooms that were the furthest from the water heater. Andrew Hayes came out and recommended and installed 2 small pumps and we have hot water on demand. We simply turn it on for hot water and back off when done. Thanks Andrew and Ben Franklin.
