Super responsive. Expert installation. Professional Team. If you are shopping for a plumber, Stop! You've found them. I got a call Tuesday morning from my elderly father-in law that his hot water was not working. One call to the team at Benjamin Franklin and they sent an estimator (Adam) out the same day to identify our problem. He verified a problem with the water heater and suggested we replace a water storage tank was at risk of failure. We had been planning to update the water softener so two installers arrived Wednesday to help us out. Alex and Braden were polite, professional, and did great work. They showed us how to operate our equipment and took all of the old equipment when they were done. I highly recommend this team!

Zack came in and installed a backup sump pump and did an excellent job from start to finish. He explained everything clearly, and was very professional throughout the visit. He clearly knows what he’s doing and took the time to make sure everything was done correctly. I’ve had some terrible experiences with other plumbers in the past, so I really appreciated Zack’s competence, honesty, and attention to detail. The work was done very well, and I feel confident in the system he installed. Highly recommend Zack — great service and a great experience overall.

I was super impressed with Benjamin Franklin! In a panic, after realizing that our sump pump was in need of repair in freezing weather, I reached out to multiple plumbers. BF got back to me ASAP, listened to the issues (I was even able to text pictures while I was on the phone with them) and had Adam Crain, lead technician, out to the house within 3 hours. Adam was extremely professional, thoroughly examined the issue and presented me with two solutions, spending time answering all of my questions. He executed the job perfectly within three hours. I will definitely use Benjamin Franklin again.

Adam checked out several possible issues with plumbing in our Scio Township home. He was prompt, friendly, knowledgeable and very helpful in identifying what was and was probably not a problem. We were confident enough to sign up with them for a year membership and would recommend checking with them for plumbing issues.

Zack was very capable and professional. He is licensed and very knowledgeable. We had several leaks and he was able to diagnose them all, gave us a quote, and made an appointment to come back and fix them. The work he did was quick, well done, and tidy. He laid down drop cloths to make sure our floor stayed nice, and wiped down each area so the work looked nice when he was done. He was kind and explained everything that needed to be done. I was very comfortable having him in our home and very happy with the work.