Highly recommended. Fair quote, explained well. Work completed on time. Tracking app is awesome… makes it easy to know when to expect them. Adam was great at explaining what we needed and Braden did a perfect removal/install of a water softener. Don’t waste your time calling anyone else

This is my second time working with them, and once again I had the same technician (Alex). He was just as professional, friendly, and knowledgeable as before. He explained everything clearly in a way that was easy to understand, quickly checked the issue, and let me know it wasn’t anything serious. I really appreciated his honesty; instead of pushing unnecessary work, he told me I could wait and just call them back if it gets worse. He still provided a fair estimate so I know what to expect in the future. Overall, great service and a company I feel comfortable returning to. Highly recommend!

Zack came in to resolve a bad installation from another company’s poor service. Zack arrived on time, professionally dressed and very warm but confident demeanor. The problems he had to reverse were many but he easily resolved and adapted parts for complete repair and my kitchen faucets are at 100%. He was very tidy and left the work space immaculate. Not only was his skill excellent but he relieved the stress and worry I had. Thank you Benjamin Franklin Plumbing for viewing quality outcome as your service goal. I am already planning on having Zack repair my old shower.

Zack was very capable and professional. He is licensed and very knowledgeable. We had several leaks and he was able to diagnose them all, gave us a quote, and made an appointment to come back and fix them. The work he did was quick, well done, and tidy. He laid down drop cloths to make sure our floor stayed nice, and wiped down each area so the work looked nice when he was done. He was kind and explained everything that needed to be done. I was very comfortable having him in our home and very happy with the work.

Great timely and professional service. One of the owners, Kaushal, arranged for Zack to come within a couple of hours after I notified them that my 19-year old water heater had flooded my basement, and provided an estimate. The next day, Braden installed a new unit. The three of them worked seamlessly to get the job done quickly. Thanks!