At Benjamin Franklin Plumbing® of Andover, we’ve earned a reputation for quality plumbing repairs, installation, and maintenance. We know that great service matters as much as great plumbing work. So, we provide unrivaled service, reliable work, and honest prices with each job we complete.
When you call ${phones}, a member of our Norwich plumbing team is ready to answer your questions and schedule an appointment. We’re available 24/7!
We offer everything you need to keep your residential or commercial plumbing systems in excellent condition, so you can focus on relaxing in your home or doing business on your commercial property. We only use certified Norwich plumbers who we have reviewed to ensure their professionalism and skills meet our strict standards. They're ready to repair, install, and maintain any part of your system.
Our plumbing services in Norwich include the following:
We’re proud to be residents of the same areas we work in. Because we’re local, we provide the friendly service that our customers deserve when inviting us into their homes. However, we also carry the name of one of the nation’s largest plumbing brands. Our association with Benjamin Franklin means we always follow the industry-leading standards the company has become known for from coast to coast.
We provide the following and more to our Norwich customers:
Every Norwich plumbing company promises great work and friendly service. We take things one step further by offering some of the best guarantees in the industry. For example, you can trust our work thanks to our 100% satisfaction guarantee.
We want to make our plumbing service as easy, pain-free, and convenient as possible for our customers. This is why our franchise owners hire local plumbers in Norwich who support our national standards. These plumbers know the area like the back of their hand, which is a great help in enabling our team to be on time for every appointment. We know the desperate feeling of having an emergency plumbing issue, and we hate making customers wait for our help.
Punctuality is one of our core principles. That's why we promise you that if there's any delay, it's you we pay!® With guarantees like this and our award-winning, customer-focused service, it’s no wonder that our plumbers have earned the trust of Norwich and the surrounding areas for years!
We pride ourselves on transparency, so before we get to work, we'll cover our straightforward pricing guide to inform you about the available options. You can then decide which works best for your price range, with no hidden costs.
Our 24/7 home plumbers are available to address your emergency plumbing needs around the clock. Whether you have a water leak, a burst pipe, or a flooded toilet, we’re here to help. We will also take preventive measures to stop it from happening again.
No job is too big or complicated for us. Whatever your emergency, we'll fix the problem on the spot because we ensure our trucks are fully stocked with the tools and parts for the job.

Below are some common questions we get that will help you when you have issues:
A service line connects your home plumbing to the water main in the street. You own the line from the curb stop to your home, and the utility company owns the line from the water main to the curb stop.
Your shut-off valve should be near your home's water meter. Check your basement or the perimeter wall close to the street.
If you have a water leak or burst pipe, the first thing to do is switch off the main water using the shut-off valve. Then, call our 24/7 emergency plumbing line, and we'll be with you as quickly as possible to look at the problem. We can estimate your price through our pricing guide once we've assessed the situation.
If you have any questions about our services, call us at (860) 764-3018 or contact us online today!
When you need plumbing repairs now, we’ll be there. Our 24/7 home plumbers are available to address your emergency plumbing service needs day or night.
Whether you have an emergency burst pipe, a water leak, or an overflowing toilet, we’re here to help. And we don’t just fix the problem, we take preventive measures to stop it from happening again.
Learn more about our Andover-based plumbers.
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When you need plumbing repairs now, we’ll be there. Our 24/7 home plumbers are available to address your emergency plumbing service needs day or night.
Whether you have an emergency burst pipe, a water leak, or an overflowing toilet, we’re here to help. And we don’t just fix the problem, we take preventive measures to stop it from happening again.
Terrie Edwards-Lee
Chase’s services were great! He was efficient and addressed a concern that we had months ago that never got resolved. Prayerfully, the replacement of our expansion tank took care of the issue with hopes of no further problems in the future.
Bob Hancock
In our new home the water softener did not appear to be working. The plumber from Ben Franklin found the plumbing lines were reversed. He corrected the problem and now it works properly. We found David to be highly professional and personable and we would highly recommend Ben Franklin Plumbing
Barbara Haris
They were terrific! Turned up on time and quickly identified the issue - Ethan was back on Monday to do the job - was a long sewer pipe that had been replaced but never removed - it was rusted out and fouling the air in the basement- the work was quick and efficient at a fair price - I recommend them to everyone! Thank you Ethan
Amanda Sutherland
I’ve had Benjamin Franklin Plumbing out to my rental property a handful of times over the last six months, and they have consistently been fantastic to work with. Every technician who has come out has been prompt, kind, and professional. Our most recent technician, Justin, was great to work with. He was extremely patient, walked me through troubleshooting and helped me understand the most practical and cost-effective ways to address the issue. Highly recommended!
Alex Todd
Anton arrived on time and did a great job. Explained the issue and my options and was able to resolve the issue, same day. Much appreciated and his professionalism and his colleague that came along as well. Thank you so much.
Nick Hulfeld
We had a great experience with Benjamin Franklin plumbing. From the initial call to the service technician brows professional. The technician, Steve was on time, friendly and most importantly extremely knowledgeable. He quickly explained the bathroom plumbing issue we had. Highly recommend. Thanks again!
Veronica Velez
Great friendly service. Tiago was awesome. They replaced my water heater and it was way cheaper than other places. I would definitely recommend. Thank you!
Jeff John
Great job! Brandon is the MAN! Helpful, explains what he is doing and will suggest things that can improve your life, make it healther and safer, GIVE THAT MAN A RAISE! ERRRR RAAAAA!
Tim and Monica Neal
We had a leak under our disposal. We called at 3:00 and the appointment was same day 3:30 to 5:00. The technician arrived around 4:00. It was very helpful and informative. In-and-Out in about 30 to 45 minutes. The price of labor and the new disposal unit was less than the labor charged by others.
Joshua Heller
Gereme provided outstanding plumbing service, and we couldn't be happier with his work! He replaced over 15 feet of our burst copper pressure relief discharge pipe flowing from our 2nd story attic into our 1st floor master bedroom that caused a leak through our ceiling, expertly installing the new pipe, necessary connectors, and helping prevent what could have been significant additional water damage. From start to finish, Gereme was attentive, professional, and incredibly knowledgeable. He took the time to explain the issue, walk us through the repair, and keep us informed throughout the entire process. His workmanship was excellent, his work area was left clean and tidy, and his communication was exceptional. It's refreshing to work with someone who takes such pride in their work and genuinely cares about doing the job right. Gereme turned a stressful plumbing emergency into a smooth, reassuring experience. We highly recommend Gereme and Benjamin Franklin Plumbing to anyone looking for a knowledgeable,, reliable, professional, and courteous plumber. Five stars without hesitation!
To keep your water heater running smoothly in Norwich, it’s a good idea to flush the tank once a year to clear out sediment, especially if your area has hard water. Check the pressure relief valve, inspect for rust or leaks, and make sure the thermostat is set to a safe temperature (usually around 120°F). Regular maintenance helps extend the life of your unit and keeps your hot water flowing efficiently. For peace of mind, consider scheduling a professional inspection with a local plumber.
If your water pressure suddenly drops or only affects certain fixtures in your Norwich home, it could be a sign of a clogged pipe, leak, or a problem with your water supply. Try cleaning faucet aerators first, but if the issue persists, it’s best to call a licensed plumber in Andover to diagnose and fix the problem before it gets worse.
We are available 24/7 to take your call for emergencies. Our appointment hours are listed above.
For most homes in Norwich, scheduling professional drain cleaning once a year helps prevent clogs, odors, and costly backups. If your property has older pipes, large trees nearby, or frequent slow drains, you may need service more often. Regular maintenance keeps your plumbing flowing smoothly and protects your home from unexpected issues.
We have built relationships with several lenders to ensure our customers are able to restore functionality in their homes. Ask your technician about your financing options.
Yes! Upgrading to low-flow toilets, water-saving showerheads, and high-efficiency faucets can significantly reduce water use in your Norwich home. You can also install smart leak detectors and tankless water heaters for added efficiency. A local plumber can recommend the best options based on your home’s setup and water usage habits.
Older homes in Norwich often face plumbing issues like corroded or outdated pipes, low water pressure, and frequent leaks. You might also encounter problems with old fixtures, sewer line deterioration, or poor drainage. A professional inspection can help identify hidden issues and recommend upgrades to keep your plumbing system safe and efficient.
To get your plumbing ready for winter in Norwich, start by insulating exposed pipes, especially in unheated areas like basements and garages. Disconnect outdoor hoses, shut off exterior water lines, and check your water heater for optimal performance. It’s also smart to know where your main shut-off valve is in case of a frozen pipe emergency.
Signs of a damaged sewer line in your CT home include frequent drain clogs, foul odors, soggy spots in your yard, and gurgling sounds from your toilets or drains.
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