Named Forbes' Top Ranked Plumbing Company of 2024!
At Benjamin Franklin Plumbing® of Andover, we’ve earned a reputation for quality plumbing repairs, installation, and maintenance. We know that great service matters as much as great plumbing work. So, we provide unrivaled service, reliable work, and honest prices with each job we complete.
When you call (860) 764-3018, a member of our Norwich plumbing team is ready to answer your questions and schedule an appointment. We’re available 24/7!
We offer everything you need to keep your residential or commercial plumbing systems in excellent condition, so you can focus on relaxing in your home or doing business on your commercial property. We only use certified Norwich plumbers who we have reviewed to ensure their professionalism and skills meet our strict standards. They're ready to repair, install, and maintain any part of your system.
Our plumbing services in Norwich include the following:
We’re proud to be residents of the same areas we work in. Because we’re local, we provide the friendly service that our customers deserve when inviting us into their homes. However, we also carry the name of one of the nation’s largest plumbing brands. Our association with Benjamin Franklin means we always follow the industry-leading standards the company has become known for from coast to coast.
We provide the following and more to our Norwich customers:

Every Norwich plumbing company promises great work and friendly service. We take things one step further by offering some of the best guarantees in the industry. For example, you can trust our work thanks to our 100% satisfaction guarantee.
We want to make our plumbing service as easy, pain-free, and convenient as possible for our customers. This is why our franchise owners hire local plumbers in Norwich who support our national standards. These plumbers know the area like the back of their hand, which is a great help in enabling our team to be on time for every appointment. We know the desperate feeling of having an emergency plumbing issue, and we hate making customers wait for our help.
Punctuality is one of our core principles. That's why we promise you that if there's any delay, it's you we pay!® With guarantees like this and our award-winning, customer-focused service, it’s no wonder that our plumbers have earned the trust of Norwich and the surrounding areas for years!
We pride ourselves on transparency, so before we get to work, we'll cover our straightforward pricing guide to inform you about the available options. You can then decide which works best for your price range, with no hidden costs.
Our 24/7 home plumbers are available to address your emergency plumbing needs around the clock. Whether you have a water leak, a burst pipe, or a flooded toilet, we’re here to help. We will also take preventive measures to stop it from happening again.
No job is too big or complicated for us. Whatever your emergency, we'll fix the problem on the spot because we ensure our trucks are fully stocked with the tools and parts for the job.

Below are some common questions we get that will help you when you have issues:
A service line connects your home plumbing to the water main in the street. You own the line from the curb stop to your home, and the utility company owns the line from the water main to the curb stop.
Your shut-off valve should be near your home's water meter. Check your basement or the perimeter wall close to the street.
If you have a water leak or burst pipe, the first thing to do is switch off the main water using the shut-off valve. Then, call our 24/7 emergency plumbing line, and we'll be with you as quickly as possible to look at the problem. We can estimate your price through our pricing guide once we've assessed the situation.
If you have any questions about our services, call us at (860) 764-3018 or contact us online today!
When you need plumbing repairs now, we’ll be there. Our 24/7 home plumbers are available to address your emergency plumbing service needs day or night.
Whether you have an emergency burst pipe, a water leak, or an overflowing toilet, we’re here to help. And we don’t just fix the problem, we take preventive measures to stop it from happening again.
Learn more about our Andover-based plumbers.
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When you need plumbing repairs now, we’ll be there. Our 24/7 home plumbers are available to address your emergency plumbing service needs day or night.
Whether you have an emergency burst pipe, a water leak, or an overflowing toilet, we’re here to help. And we don’t just fix the problem, we take preventive measures to stop it from happening again.
Linda Roberson
Chris F. from Benjamin Franklin plumbing has been very patient and informative about the work that needed to be done in our sewer system. He made sure everyone did what they were supposed to do or he came by and took care of it himself. He made sure we had options and skilled people for what they did not do. All in all we are very pleased with the project and its completion.
ToniMarie Tedesco
Chris gave us transparency, honesty and over the top service. Benjamin Franklin was a thorough top of the line choice. We had to replace our tankless water heater from the original one when house was built 5 years ago because the original installer did not have the filter on the system, so everything was burned up. We also have had very hard, gritty water and decided to do the water softener all at the same time. Again, they were honest, transparent and not pushy/salesy. It was soooo appreciated!
Shanthi Ramamoorthy
Pablo Cabrera was very prompt and extremely helpful. He did a good job of installing the shower head and made sure everything worked as expected. In addition to this, he went out of the way to help with some minor repairs. We are extremely pleased with his service.
Nicole Le
Todd was amazing and definitely worth trusting with your plumbing! He was patient and knowledgeable and was just as motivated to find a solution as we were. He even took the extra time to come back through the house to wipe down all the surfaces he touched! This was extra appreciated since it’s currently cold & flu season. We will absolutely be trusting Todd with any plumbing questions or issues in the future.
Patrice Probst
What an excellent job was done! The plumbers were very knowledgeable, communicated very well, Letting us know exactly what they did and how they did it! The cleanup was excellent! I could not have had a better experience!! They ran a camera to see if there were any issues and where the issues were and then they did the Jet stream cleaning, put in a clean out. I highly recommend Benjamin Franklin plumbing!
Henry Mendez
I have a membership with Benjamin Franklin Plumbing, and I can honestly say they are the best option. They are incredibly fast and reliable whenever something needs to be fixed at home. In my case, a toilet broke, and Kenith arrived very quickly to replace it. His service was exceptional, extremely professional, efficient, and he was also very friendly. I highly recommend Benjamin Franklin Plumbing. Having the membership is absolutely worth it for the peace of mind and outstanding service they provide.
Jim Sinclair
Josh and his intern were very professional and friendly. They took the time needed to do a thorough job. Josh did not even get phased when I accidentally sprayed him with shower water. I would definitely call Benjamin Franklin next time I need a plumber.
Chris B.
We had a couple leaking pipes in the basement, we called and were able to get an appointment quickly. The tech, Karus did a great job investigating and fixing both quickly. Very professional, honest, and cleaned before leaving. Much appreciated!
Weseng
Victor did an outstanding job for me. He was polite, friendly, careful of the residence and his work was flawless. I would give him 6 stars if they were available.
Lisette Palacios
I am so happy with the work Mr. Gustavo Rocha has done, which was a challenging water heater. After his work was done, he made sure everything was working properly and efficiently. He took the time to explain everything clearly and easy to understand what problem I was facing. I definitely recommend Franklin services to any other families or friends. Thank you Mr. Gustavo Rocha.
To keep your water heater running smoothly in Norwich, it’s a good idea to flush the tank once a year to clear out sediment, especially if your area has hard water. Check the pressure relief valve, inspect for rust or leaks, and make sure the thermostat is set to a safe temperature (usually around 120°F). Regular maintenance helps extend the life of your unit and keeps your hot water flowing efficiently. For peace of mind, consider scheduling a professional inspection with a local plumber.
If your water pressure suddenly drops or only affects certain fixtures in your Norwich home, it could be a sign of a clogged pipe, leak, or a problem with your water supply. Try cleaning faucet aerators first, but if the issue persists, it’s best to call a licensed plumber in Andover to diagnose and fix the problem before it gets worse.
We are available 24/7 to take your call for emergencies. Our appointment hours are listed above.
For most homes in Norwich, scheduling professional drain cleaning once a year helps prevent clogs, odors, and costly backups. If your property has older pipes, large trees nearby, or frequent slow drains, you may need service more often. Regular maintenance keeps your plumbing flowing smoothly and protects your home from unexpected issues.
We have built relationships with several lenders to ensure our customers are able to restore functionality in their homes. Ask your technician about your financing options.
Yes! Upgrading to low-flow toilets, water-saving showerheads, and high-efficiency faucets can significantly reduce water use in your Norwich home. You can also install smart leak detectors and tankless water heaters for added efficiency. A local plumber can recommend the best options based on your home’s setup and water usage habits.
Older homes in Norwich often face plumbing issues like corroded or outdated pipes, low water pressure, and frequent leaks. You might also encounter problems with old fixtures, sewer line deterioration, or poor drainage. A professional inspection can help identify hidden issues and recommend upgrades to keep your plumbing system safe and efficient.
To get your plumbing ready for winter in Norwich, start by insulating exposed pipes, especially in unheated areas like basements and garages. Disconnect outdoor hoses, shut off exterior water lines, and check your water heater for optimal performance. It’s also smart to know where your main shut-off valve is in case of a frozen pipe emergency.
Signs of a damaged sewer line in your CT home include frequent drain clogs, foul odors, soggy spots in your yard, and gurgling sounds from your toilets or drains.
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