At Benjamin Franklin Plumbing® of Andover, we’ve earned a reputation for quality plumbing repairs, installation, and maintenance. We know that great service matters as much as great plumbing work. So, we provide unrivaled service, reliable work, and honest prices with each job we complete.
When you call (860) 764-3018, a member of our Norwich plumbing team is ready to answer your questions and schedule an appointment. We’re available 24/7!
We offer everything you need to keep your residential or commercial plumbing systems in excellent condition, so you can focus on relaxing in your home or doing business on your commercial property. We only use certified Norwich plumbers who we have reviewed to ensure their professionalism and skills meet our strict standards. They're ready to repair, install, and maintain any part of your system.
Our plumbing services in Norwich include the following:
We’re proud to be residents of the same areas we work in. Because we’re local, we provide the friendly service that our customers deserve when inviting us into their homes. However, we also carry the name of one of the nation’s largest plumbing brands. Our association with Benjamin Franklin means we always follow the industry-leading standards the company has become known for from coast to coast.
We provide the following and more to our Norwich customers:
Every Norwich plumbing company promises great work and friendly service. We take things one step further by offering some of the best guarantees in the industry. For example, you can trust our work thanks to our 100% satisfaction guarantee.
We want to make our plumbing service as easy, pain-free, and convenient as possible for our customers. This is why our franchise owners hire local plumbers in Norwich who support our national standards. These plumbers know the area like the back of their hand, which is a great help in enabling our team to be on time for every appointment. We know the desperate feeling of having an emergency plumbing issue, and we hate making customers wait for our help.
Punctuality is one of our core principles. That's why we promise you that if there's any delay, it's you we pay!® With guarantees like this and our award-winning, customer-focused service, it’s no wonder that our plumbers have earned the trust of Norwich and the surrounding areas for years!
We pride ourselves on transparency, so before we get to work, we'll cover our straightforward pricing guide to inform you about the available options. You can then decide which works best for your price range, with no hidden costs.
Our 24/7 home plumbers are available to address your emergency plumbing needs around the clock. Whether you have a water leak, a burst pipe, or a flooded toilet, we’re here to help. We will also take preventive measures to stop it from happening again.
No job is too big or complicated for us. Whatever your emergency, we'll fix the problem on the spot because we ensure our trucks are fully stocked with the tools and parts for the job.
Below are some common questions we get that will help you when you have issues:
A service line connects your home plumbing to the water main in the street. You own the line from the curb stop to your home, and the utility company owns the line from the water main to the curb stop.
Your shut-off valve should be near your home's water meter. Check your basement or the perimeter wall close to the street.
If you have a water leak or burst pipe, the first thing to do is switch off the main water using the shut-off valve. Then, call our 24/7 emergency plumbing line, and we'll be with you as quickly as possible to look at the problem. We can estimate your price through our pricing guide once we've assessed the situation.
If you have any questions about our services, call us at (860) 764-3018 or contact us online today!
When you need plumbing repairs now, we’ll be there. Our 24/7 home plumbers are available to address your emergency plumbing service needs day or night.
Whether you have an emergency burst pipe, a water leak, or an overflowing toilet, we’re here to help. And we don’t just fix the problem, we take preventive measures to stop it from happening again.
Learn more about our Andover-based plumbers.
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When you need plumbing repairs now, we’ll be there. Our 24/7 home plumbers are available to address your emergency plumbing service needs day or night.
Whether you have an emergency burst pipe, a water leak, or an overflowing toilet, we’re here to help. And we don’t just fix the problem, we take preventive measures to stop it from happening again.
I had a great experience with Benjamin Franklin Plumbing! From start to finish, they were extremely professional, knowledgeable, and helpful. They kept me updated every step of the way and even provided clear before-and-after pictures, which I really appreciated. They did an excellent job installing handwashing sinks and a sink for my warming kitchen, and everything was completed with care and attention to detail. I want to give a special shout-out to Tyler and Jenna — they were absolutely amazing, patient, and informative. I also met the manager once (I’m so sorry I forgot your name!), but you were great as well. The whole team truly went above and beyond. What stood out the most is that they took the time to look up the plumbing codes for my childcare center, explained everything clearly, and educated me on the correct equipment that should be used and what should stay to remain compliant. That level of care and knowledge gave me so much peace of mind. Highly recommend them if you’re looking for a trustworthy, communicative, and knowledgeable plumbing company. You guys are great — thank you again!
Cole is an amazing tech. He came over for an after hours call and was quickly able to identify and trouble shoot the issue with my water filter. I will definitely reach out to him again for any plumbing issues in the future.
Vinnie and Myles came promptly to fix our hot water system - not knowing what the real issue even was! As soon as they looked they had the system working within a few minutes. Additionally we looked at the overall system, which had not been maintained properly, and we got a much needed education. We'll be getting them back soon for future maintenance and new system. More to come. We highly recommend Benjamin Franklin Plumbing. Customer service was prompt, courteous, educated, and pleasant.
We call ben franklin and got an immediate response. The plumbers were there in thirty minutes, figured out the problem, fixed the problem, and charged less than the estimate that I originally chose. Thanks to Seth for his expertise and his honesty.
Nery and Brandon installed our water heater and we're very kind to us, and we are happy with the results. They were on time and very nice to us.
Great experience with Benjamin Franklin. Alex and Robert were friendly, professional and efficient in their work. They took time to do little thinks like cover their shoes, or take them off before entering. Even though I have hardwood floors, it was nice to see.
It was good until someone at the shop ordered the wrong water heater...little delay....they had problems wiring the hot water heater.... The work they did was top notch from what I can see. I was glad that they made sure that it was wired correctly, they took their time and did the job right the first time...will post any follow-up if necessary... The guys were polite, worked hard, got the job done...thanks guys I didn't want to stay in a motel a second night...Happy New Year...lol
Lukas was here for about 7 hours today, I had a new lift station installed, a new water heater (old one was from 1999, I was very lucky to have it last that long) along with a new water softener, this old one only being from 2000. He was kind and very respectful of me and my home. He was very knowledgeable. I’m glad I came across a coupon for them. They had also replaced my furnace and a/c unit unbeknownst to me as that happened when my parents were alive. I give Lukas and his partner Bennett the highest rating I could. AWESOME customer service, knowledge and everything else. Thank you SO much.
Initially, the call was picked up by the computer and Anna, the AI scheduler, answered and asked the appropriate questions. It scheduled a technician about two hours out. I was impressed by this. The human scheduler, Heather, was great. She called back just a few minutes later and was able to schedule Anthony Adams to come out in under 1/2 hour. She texted a picture of Anthony, so that we could recognize him when he arrived. Anthony arrived, introduced himself, and asked to be shown where the problems were. He gave me an estimate with options to repair or replace the existing parts. He was able to repair four of the five problems. The fifth problem wasn’t repairable and requires parts that aren’t available locally. He showed me where there is a crack in that part that isn’t repairable. He explained that I would probably be able to source the part less expensively myself(which I was), and said he will come out to install it without any additional charge. I was impressed by the responsiveness and quality of their service. I will definitely use them again.
Hunter showed up on time and ready to get to work. He provided a prompt quote to perform the work I requested. He began working as soon as I approved the pricing quoted. He finished the job in a very reasonable timeframe with no leaks and the toilet working properly. I would recommend Benjamin Franklin based on the results.
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