Called BF around 8:30am having no hot water. They told me 10-2 and the technician would call ahead of time. My phone was ringing in about 10 minutes and I had someone at my house by 9. Jason was my technician and he showed me options for my situation. Ultimately I went with a new hot water heater and Jason completed the job in about 2 hours. Hot water restored! Jason was professional, polite, and kept me in the loop as he worked. Would highly recommend!

You guys were great! But then again, you always are. The installation went well, and we love our new toilet. When everything was done, the place was left clean.

After the absolute no help from another local plumbing company, and many hundreds of dollars later, we called Benjamin Franklin for help. They were 100% thorough and explained in detail every thing they were doing. They were clean, respectful, and so sweet with my two curious toddlers. I wished we would have called them first!

Made a call to Benjamin Franklin who sent Chase to my home within 45 min. Chase identified the issue and explained the problem in detail. Chase was able to replace/repair what was needed SAME DAY. He was polite, professional and knowledgeable

Ben Franklin responded to my problem in a timely way. Eric and his associate were wonderful and resolved the problem in a professional manner. I am always pleased with Ben Franklin's service. Well done!