Called BF around 8:30am having no hot water. They told me 10-2 and the technician would call ahead of time. My phone was ringing in about 10 minutes and I had someone at my house by 9. Jason was my technician and he showed me options for my situation. Ultimately I went with a new hot water heater and Jason completed the job in about 2 hours. Hot water restored! Jason was professional, polite, and kept me in the loop as he worked. Would highly recommend!

My husband and I have an older home and we’ve worked with Benjamin Franklin several times now. They have great pricing and they come out immediately. We’ve had Matt Lawlor as our technician multiple times as well and he has done a great job! Everyone is committed to helping you, respectful, and extremely knowledgeable. Matt has done an amazing job getting our plumbing back in order and has given us a lot of really good advice. We will continue to use them.

Chris was very professional and very polite. After his inspection of our problem, he presented us with multiple options for repair. Once we decided on the repair option we wanted, Chris completed the task very quickly. Hopefully I won't need any repairs in the near future but if I do I will can Ben Franklin Plumbing, and hopefully they will send Chris. My only issue with the company is that several years ago my daughter called them for repair service and now all correspondence is directed to her and not me the house owner. This happens even though I inputted my information when booking the service call. They use my email with her name. However, this doesn't effect their ability to show up quickly and complete the work professionally. Thank you for a job well done!

Matt did a great job. He was respectful, professional and knowledgeable. He diagnosed the problem with our water heater and was able to replace it the same day which was appreciated because it was the day before Christmas Eve! Thank you! Matt always does great job

Chase was prompt, considerate, knowledgeable, professional, and a good communicator regarding the project. He not only carefully investigated the problem and fixed it, he was thorough and took extra time to make sure the solution was solid. He offered options in case I wanted to consider changes in the future. Chase has serviced this house in the past and it was good to see him again. I am always confident that Benjamin Franklin Plumbing will always send the right technician for the job!