Called BF around 8:30am having no hot water. They told me 10-2 and the technician would call ahead of time. My phone was ringing in about 10 minutes and I had someone at my house by 9. Jason was my technician and he showed me options for my situation. Ultimately I went with a new hot water heater and Jason completed the job in about 2 hours. Hot water restored! Jason was professional, polite, and kept me in the loop as he worked. Would highly recommend!

They were able to get a plumber out that same day. Matt Lawlor was very professional and thorough. He answered all our questions and addressed our concerns. High quality, reasonably priced work was done and to my surprise it comes with a 2 year guarantee. What confidence in the quality of your work! I highly recommend them. I know I’m not going anywhere else!

I'm very pleased with the recent services I received from Benjamin Franklin Plumbing. They were prompt to not only provide a full inspection of the plumbing on a recent house I purchased here in Richlands but quick to schedule an appointment to have the Hot Water Heater replaced. The Tech was knowledgeable and professional and did an extremely clean and detailed job. I highly recommend them for any plumbing needs.

Eric made the process from start to finish as painless as possible. When we met for an estimate, we hadn't decided between a tankless or standard hot water heater. He explained the pros and cons of each, from highest to lowest price, and we quickly settled on a purchase. The installation was completed within a day, and we are very happy with the quality of the unit and Eric's professional installation.