Our Guarantees

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4.82 (90855 reviews)

Voted Best Plumbers!

published by Forbes Magazine

The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.82 (90855 reviews)

Kathy Buchanan

"Richard was outstanding in every way. Prompt, courteous and went out of his way to be helpful. Explained what he was doing and how to operate the equipment in a very easy-to-understand manner. Can't say enough good things about this experience.

Thea Edwards

"Being a first-time homeowner my basement has about 5 inches of water in it when I came home from work. I called at 8pm and there was a technician at my house within 30 minutes to 45 minutes. Fixed our issues quickly, gave us tips to look into and was incredibly professional. As well the prices were hundreds less than we expected. Thank you so much!!! If we ever need you again, we will be returning customers!

Marcella L.

"We had a leak and slow running drain. They were great! They got here on time, diagnosed the problem, and fixed the leak and slow running drain. They were prompt, neat, and explained everything in a language I could understand. I would request Marty again in a heartbeat!

Janet L.

"I used Benjamin Franklin Plumbing for the installation of a new water heater. When it later developed operating issues that seemed unresolvable, I was ready to ditch the system and make the conversion to a tankless water heater. Nick recommended a more conservative approach, and he was able to use his years of experience to troubleshoot and correct the problem, saving me money and making me a very happy client. Thank you BFP and Nick!

Nancy E.

"Jack and Kendra had to unplug my toilets, shower, and tub with hydro jetting. They also fixed both toilets, and my home is up and running and absolutely perfect. These two were so professional in their work, attitude and communication with me, the homeowner. I will request that these two come back if I ever need work again. Thank you, Jack, and Kendra, for fixing my problems in my 60-year-old home."