Our Guarantees

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4.81 (96215 reviews)

Voted Best Plumbers!

published by Forbes Magazine
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The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.81 (96215 reviews)

Dee h

Excellent! Took less than 5mins! My toilet was stopped up. No amount of plunging I did helped. Tray walked in problem solved! My greatest repairman experience EVER. He didn't charge me! What?!! I'm 77yrs old. He even asked if I had garbage that needed carrying out! That young fellow is a walking God send. All he said was pass it on! That was sooo sweet of him. I have his name. When I need a plumber, Benjamin Franklin gets the call. I will wait for him to be available!

Mon Glo

We called a plumber out because we had a drip in our shower. Fernando came out and solved the problem. Great plumber and company. Will definitely use them again. Thank you again

alex t

Very knowledgeable, and friendly. Didn't sugar coat anything, didn't lie to us to try to get a sale. Appreciate that!

Jan Hite

Cristian is highly professional and polite. He did maintenance on our water heater and fixed a bathroom drain. He also suggested two areas that we might consider fixing in the future. He encouraged us to ask questions and thoroughly answered them for us. He’s very personable and we will ask for him in the future!

Jeremy Cormier

We have Eric come out to pump our septic and he was extremely helpful and patient. Our house had a new tank out in and we didn’t know know exact measurements. Eric took his time and was eager to find the tank for us unlike another company who basically left and never came back. Eric was knowledge and explained everything to us. Thank you for your help

Holly Heverly

Sean was very professional and personable . Arrived within the expected time. Kitchen sink was leaking around the drain. Explained what the best practice for repair was prior to completing the task. Was efficient and thoroughly cleaned up after himself. The cost was comparable to other plumbers. The company offers a 2 year guarantee on their service which is excellent.

Tammy DiNardo

John the Super Plumber has done work at my house twice. Recently I called to ask for help assembling bathroom plumbing for a DIY renovation that turned out to be a bit more than we could handle. John arrived within the hour to save the day. His work is thorough, and he takes time to explain not only what he’s doing but any concerns he discovers during the repair. He is personable and humble, and I recommend him highly.

hockeyfan74

Craig and Sergio were fantastic! A less-than-hot shower on Thursday night led to discovering a pilot light out on our hot water heater going into the Labor Day weekend. Craig and Sergio showed up and quickly/efficiently diagnosed our issue. While we weren’t happy about having to get a new heater, we knew we had to do it because we all need hot water! Craig/Sergio explained everything to us, including price and what all was covered, and Craig had the new heater installed and up and running in about 2 hours. Courteous, knowledgeable, professional and efficient. The people at the office were equally fantastic and took good care of us. I would *ABSOLUTELY* recommend the great folks at Benjamin Franklin Plumbing of NWA for all of your plumbing needs - BRAVO! 👍🏻😎❤️

Heather Ellsworth

They were quick to respond to my request and had a technician out within the hour. He fixed it within five minutes, and I am extremely pleased.I will definitely use them again.

Michael Burrell

Our tech Will Miller took the time to thoroughly inspect our home and hot water heater. He was very professional and knowledgeable. Highly recommend his services.