Grateful for James and the Benjamin Franklin Plumbing Team I called Benjamin Franklin Plumbing at 7:45 AM, and Erica answered with such warmth and professionalism. She let me know a technician would arrive between 8:00 and 12:00 and sure enough, James was at our house by 9:00. We had a gas leak, and National Grid had shut off our gas until the issue could be repaired by a Licensed Master Plumber with Operator Qualification Task 87. James handled everything with care and expertise. He explained the situation clearly, answered all of my questions, and worked nonstop to complete the repair in just one day. That evening, National Grid returned to restore service, and even their technician commented on the quality of the work James had done. I felt completely taken care of from start to finish. Big thanks to James and the whole team for turning a stressful situation into a genuinely great experience.

A lot of companies don’t recognize the importance of the initial contact. In our case it was Erica who was unbelievably pleasant and caring on the phone. Next, our technician Dave was courteous, competent and very easy to communicate with. Most importantly, the biggest impact he made on us at the end of the day was not the work he performed, rather he discovered an expensive gold bracelet in the trap of our bar sink and returned it to us promptly!

Very professional, right from my first contact. The technician explained what he needed to do. He was able to fix our problem. We felt the our overall experience was great.

Mike arrived earlier than expected, which was great. He replaced a drain assembly, needed to correct and update the old pipe layout. He was friendly and explained everything. He made sure both the sink and dishwasher drained without leaking.

Jim is a professional. Always a pleasure having him in my home. You can always tell who is good at what they do and then theres guys like JIM!!!