Benjamin Franklin Plumbing technician helping clients

Code of Ethics

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4.82 (89513 reviews)

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published by Forbes Magazine

The Benjamin Franklin Plumbing Code of Ethics

At Benjamin Franklin Plumbing, our first priority is our customers’ satisfaction. We make calling a plumber as easy as possible by providing convenient hours and always arriving on time to scheduled appointments. We know plumbing issues can occur at inconvenient times and can be challenging to resolve without plumbing professionals.

Our experienced plumbers are well-known in the area for our professional services and our excellent customer service because our team adheres to a strong code of ethics.

If you contact our team of plumbing professionals, you can rest assured that your plumbing issues will be solved right the first time. We do all of our work with courtesy, competence, cleanliness, and character. At every Benjamin Franklin Plumbing location, your satisfaction is 100% guaranteed.

Integrity - We are forthright and truthful with customers, employees, vendors, and other stakeholders. We keep our promises.
Respect for the Law - We adhere to all governing laws, regulations, and ordinances that pertain to the plumbing industry as prescribed by federal, state, municipal, and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
Excellence - We design, install, service, and repair plumbing systems and parts in strict accordance with the highest industry standards.
Safety & Reputation - We maintain a clean, safe, respectable, and reputable place of business that reflects the high standards of the Benjamin Franklin Plumbing brand.
Teamwork - We support each member of the team to strengthen the brand and build successful long-term relationships.
Service - We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.
Respect for Others - We treat our customers, fellow employees, and other industry professionals with the utmost respect.
Privacy - We show the highest respect for the sanctity of our customers' homes and their privacy.
Competition - We value fair competition. We advertise, promote, and market our brand fairly and accurately and in a manner that reflects the high standards of the Benjamin Franklin Plumbing brand.

Contact Our Reliable Plumbers Today at (800) 259-7705!

At Benjamin Franklin Plumbing, we care about our clients and want them to regain the comfort of their homes. Not only do we provide our clients with the highest level of services, but we also give them peace of mind that our team is reliable. Our plumbers are always on time to scheduled appointments and are ready to help you solve your plumbing issues in one visit. If you need emergency repairs on the weekend or in the evenings, we don’t require overtime charges.

Contact our reliable plumbers today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.82 (89513 reviews)

Yonnie Smith

Chris was outstanding. He was detailed, friendly, and provided excellent service. I will be using Benjamin Franklin plumbing for all my plumbing needs, and I will refer your company to everyone I know. Thank You for the 5 star service!

Shauna Talley

We have called numerous plumbers in hot springs to check out why we had water in the crawl space under our house. They all told us they couldn't find a problem. Benjamin Franklin came out and diagnosed the problem, which was sewage leaking underneath our house from the old cast iron pipes and replaced the entire pipe within 2 weeks of diagnosing it. We have been dealing with this for at least 2 years trying to find the problem. If you need a plumber please call these guys. They will show up and get the job done unlike most of the other companies in hot springs.

James Wonderly

I needed a couple hose bibs replaced and I was very happy with the work and the price. Braden was very good at explaining everything and was very polite. Saved about 800 dollars going with them instead of another company that gave me a quote. I would highly recommend them.

Darren Schwehr

Jerod and the local crew have helped me out a handful of times. What is constant is their availability to receive a call, patience to answer my questions and provide explanations so I can make an informed decision and most of all, their ability to quickly make adjustments to address an urgency. Thank-you Jerod and the rest of the local BF Plumbing crew!

Leon Brown

Wayne (our tech) was fantastic. He's professional, polite & extremely knowledgeable; it's why I always request him. He's always been honest with me, and is the main reason I stay with Benjamin Franklin

Ronald Kirk

PJ was a very hard and efficient worker. His professionalism is quite impressive. He was a cordial, caring, and conscientious master plumber. I would recommend him to anyone who might need his professional services.

Fortesa Odza

The plumber fron Benjamin Franklin in Waco that came to my house was super friendly , explained everything to me and gave me some options. We had a clogged toilet and he fixed it fast. Professional service seems like a top priority to them. Thank you again! Next time im in need i will definitely call you guys back.

Jake Wolf

Always amazing service! Chase is absolutely the best. I have had him fix plumbing issues several times over the years.

Telluride Skier

Josh, Anthony and Sean worked harder and longer than I have seen a crew do in years. Josh was knowledgeable, friendly and efficient. They kept me informed during the whole job. Thank you Benjamin Franklin!! Give those guys a raise, they deserve every penny!

Leigh Darrell

Customer service and quality of work is clearly a requirement to be employed by Ben Franklin. We had multiple projects over the last couple weeks (since buying our new house) and from the beginning till the end every single technician, salesperson, project manager, dispatcher has been excellent. I highly recommend these folks. Corey has been a godsend, helping with our bathroom remodel. Nick was so helpful at explaining everything to us. Literally all 10 employees I’ve interacted with have been so kind, skilled and helpful.