Our Guarantees

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4.81 (96585 reviews)

Voted Best Plumbers!

published by Forbes Magazine
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The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.81 (96585 reviews)

Jan Hite

Cristian is highly professional and polite. He did maintenance on our water heater and fixed a bathroom drain. He also suggested two areas that we might consider fixing in the future. He encouraged us to ask questions and thoroughly answered them for us. He’s very personable and we will ask for him in the future!

Gavin Garrison

Nick was excellent and provided very helpful perspective regarding a lateral drain problem we’re experiencing. He took the time to understand our unique situation and offer solutions with tradeoffs for consideration. Nick also made the effort to help us schedule the next step in the process before departing. Nick is a credit to the Benjamin Franklin brand and why the customer reviews and ratings we saw are so positive. Thank you!

KaShiva MahaDevi UmAnanda

Benjamin Franklin service technician, Aaron is the best! He is here to assist with any issue and promptly has a solution - work is high quality, long-lasting and 100% efficient. I wouldn't hire anyone else as i know i can depend on this company and their highly skilled technicians and enjoy the personable consistency.

JHG Woodward

I met a lot of the technicians at Benjamin Franklin Plumbing in the process of getting a new water heater installed. Everyone was pleasant to work with and everyone seemed knowledgeable and professional. Cole and Jordan were especially helpful throughout the process. It was great to have the expertise of Mr Sparky technicians Charles, Tony, and Brian available as well since the age of the electrical panel caused some of the issues we ran into. It all got resolved and the pricing was reasonable.

Husnain Chouhdry

i had problems with my washer dryer and drains and the work was done professionally and well. Would recommend 100%

Christine Moleski, DMD

Jesse, from this company did a fantastic job. He was prompt, gave me written quotes, stayed true to his word every step of the way for our project. I appreciated the clear communication. He called. He texted. He sent video updates. I appreciated his hard work and attention to detail. Thank you for all of the repairs!!

Dennis Hart

These guys are good! Quick to come out and fix our plumbing problem! Fair price and a very courteous and professional plumber. Highly recommended!

Bobby Nipps

Extremely professional technician who was very knowledgeable of his job and explained everything as he completed the task at hand. He has a lot of job energy and enthusiasm. He cleaned up everything and explained all the invoice at the completion of task. Epitome of great customer service!!!!

Michael Walker

Excellent service all around. I called/emailed three other local companies, and didn’t hear back from them at all. BF Plumbing installed a new water heater the next day, after an initial visit to explain possible repairs vs. replacement. Adam was patient and extremely knowledgeable. Installation was amazing and Adam took the time to explain the work he did and ensure all my questions were answered. Top-notch service throughout, which is getting harder to find these days! Highly recommended.

Steve Fenster

Matt has been out to visit multiple times for various issues in our 130 year old house, and we have gotten reliable service with clear and helpful explanations. He also helped with a few follow up questions after we replaced the lining of our water softener this summer.