Prompt and efficient customer service from initial scheduling to completion of the work, is my experience with BF Plumbing. My appointment was scheduled for the next morning with a 2 hour arrival window. My service tech rang my doorbell at exactly the start of that window. Christian, my service tech, introduced himself and reviewed the company procedure for assessing the work prior to providing me with the quote. Once done and accepted, he got to work on the multiple jobs that needed to be done. He completed each expertly and made sure I was happy with each completion as he went. Christian is an incredibly well trained plumber who not only had the skills to repair but also to diagnose why the problem had occurred in the first place. Additionally he is extremely courteous and respectful of me and my home! The pricing was quite reasonable and the service exemplary. I will definitely use them again for my plumbing needs!

Chris was fantastic! Diagnosed the issue and then fixed it. This was installed many months ago by Benjamin Franklin (totally different group of the company). Explained all that was occurring and then ensured I knew how to turn off gas to the unit and the house before he left. So kind and helpful!

Chris was amazing! He checked the potential issues promptly and explained to me in simple terms what the major issue was. He is a very knowledgeable and personable guy. I’ve needed plumbing work a number of times in my life. Chris was the best experience I’ve ever had with any plumbing need.

Joe was so helpful! We had a late situation and our sink water shutoff wasn’t functioning properly, so we would have had to leave the water off all night if we couldn’t get it fixed. Joe came out that evening and quickly fixed the issue and gave us some great info. Thanks so much!

I’m a senior and have unwillingly accepted that my plumbing days are over (former DIYer!). I also don’t do reviews on anything! EXCEPT Now! I had a sweat soldered toilet shut off valve that was leaking like mad! I wasn’t equipped to replace it! I called Ben Franklin Plumbing of Raleigh. The Best decision I ever made when it comes to plumbing! I reached Adam on the phone and he immediately addressed my issue and told me that Chris would be out here in an hour and a half. Chris arrived in about an hour and went right to work. He completed the job that I wouldn’t attempt in about 30 mins.! I would highly recommend Ben Franklin Plumbing (especially Chris!) to anyone needing a great, honest and skilled plumber ! Sorry for the length of this review! As I mentioned at the beginning of this review, “ I don’t write reviews “, but Ben Franklin Plumbing is the exception ! Thanks Adam and Chris!