Had an old corroded section of pipe in my outdoor gas fire pit that needed to be replaced. The ring where flames are dispensed was also severely corroded. Jake with Benjamin Franklin helped me get all the right replacement parts for the repair, and delivered exceptional service with a smile. 5 stars.

Such a great service! Will definitely be using their service again in the future! Jake was fantastic with walking me through the issues and explaining several options to approach fixing it. Duncan did a terrific job replacing and installing our sink/facet/disposal. The work was completed quickly and the finishing look is stunning.

I recently moved into a new home and had Benjamin Franklin Plumbing perform a plumbing inspection and assessment. Jack thoroughly reviewed the system, explained his recommendations, and prioritized the items that needed attention without any sales pressure to do everything. Once I chose the work I wanted completed, Jared arrived the same day, worked efficiently, and cleaned up afterward. The entire experience was professional and hassle-free. I wouldn’t hesitate to use Benjamin Franklin Plumbing again and highly recommend them.

Today I was assisted by Jake in troubleshooting some work that had been done by another company. I needed to see what I should have been charged and expected in return for my payment. I sent a couple of photos of the work, to Jake, told him what I had paid, and what my concerns were. He was very professional, direct and straightforward with his answers. I now feel I can move forward, knowing what should have been discussed and done that wasn't. I will be contacting the other company today with more confidence. I appreciated Jake's advice and recommend Benjamin Franklin Plumbing to folks who want to have the job done right. I also really appreciated the fact that I was not charged for this information, and even if Jake had come to my home to see the work, it would have been a free estimate.

I recently had the pleasure of working with Brad from Benjamin Franklin Plumbing regarding a pool pipe leak, and I couldn’t be more satisfied with the experience. Brad arrived promptly at the scheduled time and immediately demonstrated a high level of professionalism and expertise. He took the time to thoroughly explain the cause of the leak, walking me through the issues in a way that was clear and easy to understand. What really stood out was Brad’s friendly and approachable demeanor. He made the entire process stress-free and ensured I felt confident in the repairs being completed. His attention to detail and commitment to doing the job right were evident from start to finish. The repair was handled efficiently and with great care, and the results exceeded my expectations. Overall, I am extremely pleased with the service provided. Brad represents the company exceptionally well, and his professionalism and customer-focused approach have earned my trust. Thanks to this experience, I can confidently say that Benjamin Franklin Plumbing has gained a lifelong customer for any future plumbing needs. Highly recommended!