Genuinely love this current team and have worked with various techs, all capable and caring. But JOSH is thee one! Super thoughtful, super kind and super smart. Most recently, he went above and beyond and took care of our home in the best way possible. He was transparent and considerate of our circumstance and gave reasonable recommendations that genuinely made sense for our home. If you've worked with him and were unsatisfied, you might be the problem. Thank you Josh and team!

Being new to the area and in need of a plumber, we were hesitant on who we might find. We chose Benjamin Franklin because of their excellent Google reviews and rating. After experiencing their service first hand I can say this company definitely lives up to those ratings (and beyond). Joshua Haston came out and not only fixed the problem quickly but was so friendly and very transparent with what he was going to do, what would be next if that didn’t work, and what the price would be for each step. He did an excellent job fixing the issue, then went above and beyond with his excellent customer service. Highly recommend!

So we had another unexpected need for plumbing services on 8/8/25. Based on the outstanding service received on a plumbing issue at our house a week earlier, we turned to Benjamin Franklin Plumbing and Avery Heath. Avery is one-of-a- kind! He arrived on time, listened to our plumbing issue and set about researching and working to resolve our issue. Tirelessly for multiple hours he stayed focused and resolute to resolve our issue. We're pleased to report that Avery was successful in resolving the issue. His professional demeanor and "can do" commitment to excellence is a wonderful trait! We'll look to him and Ben Franklin plumbing for our next plumbing project. We would like to recognize two employees that are shining examples of this company! When we called for emergency service on Saturday, August 2, 20205, McKenzie (spelling?) was a joy to speak with! Very attentive to our problem and expressed a genuine desire to help us as soon as possible, She kept us updated on a projected service time and all along demonstrating a genuine desire to help us. She provided us a service window of 12 pm to 4 pm. Shortly before 12 pm, McKenzie let us know our service technician was enroute to our residence. A truly professional customer service representative! It was a blessing when Avery Heath arrived a little after 12 pm. We were very happy with the service provided by Avery. He was professional, efficient, technically competent, and took time to explain the service policies and the project costs. We will not hesitate to call Benjamin Franklin Plumbing again whenever we might have a problem.

We had a leak in our basement that Matthew came to assess, we needed a new water heater and water softener. They replaced both in a day! 10/10 recommend! Everyone especially Matthew was so friendly and easy to work with!