We have a service plan with McCarthy's and Benjamin Franklin Plumbing which gives us a discount with both companies for service calls and emergency service as well as a sense of security knowing that things will be inspected by a professional at least once a year and addressed before the worst of the weather hits us. Our first year we had our water heater replaced and upgraded. The technician was incredibly knowledgeable and answered all of our questions, he not only got the job done but helped us learn as homeowners what was going on in our house and what steps we needed to take immediately, in the near future, or whenever we felt ready in order to accomplish our own goals for our home and keep things running smooth and safe. This year after implementing lots of changes we had more questions and were met with extremely knowledgable answers again by another technician. After our now years of experience with McCarthy's One Hour Heating and Air, it wasn't really a surprise to me that that their sister company would deliver the same extraordinary level of knowledge and service to my door step. I've been in customer service roles my entire adult life and strongly believe in going above and beyond for your customer and providing them with the best service you are capable of every time. It is VERY hard to find companies that meet my expectations in taking care of their customers, but I can say with complete confidence that McCarthys and Benjamin Franklin Plumbing have both exceeded my expectations 100% of the time. The most important quality for me with any business is how we are treated. Every technician that has entered our home has done so with respect, compassion, honesty, and integrity. Not one of them has seemed to be in a bad mood or disgruntled in any way. It is almost unbelievable the quality of service that we receive and we are and will remain loyalists for that alone. I highly recommend them. Andrew Logan was our technician this time around and I loved that he asked us questions about our house and functionality in order to be able to provide us with knowledgable answers to our questions and offer us insight on things we have not been able to figure out on our own yet.

Avery has done work at my house previously. He is very kind and knows how to communicate with people. I hoped he would be involved in putting in my water heater and had a sense of relief when he was scheduled to do the work for me. He explained everything about the water heater before he left and I know I won’t have any problems. His customer service goes above and beyond! Thank you!

Avery and Adam were professional, personable, and knowledgable. Ran into unforseen circumstances which altered the original plan of attack but they were quick to adapt and provide information throughout the process. These guys are what employers and customers want on the job!

Avery Heath is always professional and knowledgeable. We've been blessed to be able to work his service into our plumbing/heating repairs.