Since Scott Wood became general manager of Benjamin Franklin Plumbing of Omaha in 2021, he’s made giving back to the community a priority.
The business has supplied playground equipment to a local elementary school, and has partnered with Omaha’s annual Superhero Heart Run, which raises awareness and funds for children with congenital heart disease.
Benjamin Franklin Plumbing of Omaha, along with its sister company McCarthy’s One Hour Heating & Air Conditioning, has also supported numerous homeless shelters. During the summer of 2022, Scott donated 30 box fans and 1,890 bottles of water to the Open Door Mission’s Beat the Heat Drive. He has also donated thousands of hand and feet warmers to the homeless, and on the Benjamin Franklin Plumbing side, the team filled a truck full of toilet paper and donated it to a shelter.
During the winter, the One Hour team participated in Project Houseworks’ Warm the Metro, providing furnace maintenance checks and free repairs and replacements for low-income residents.
Over the holidays, Scott plans to sponsor a family in need, offering free repairs on plumbing and HVAC equipment, and to collect toys for the children of incarcerated people.
The accomplishments and more landed Scott on ACHR News’ 40 Under 40 list in 2022.
“The community has taken care of us for 53 years now, so we want to take care of them,” Scott says.
We had a great time accomplishing our 5k Superhero Heart Run in support of Congenital Heart Disease!
Scott and John were recognized from the Omaha Door Mission for donating 30 box fans and 1890 bottles of water. This was a beautiful donation out of true love for our community.
Genuinely love this current team and have worked with various techs, all capable and caring. But JOSH is thee one! Super thoughtful, super kind and super smart. Most recently, he went above and beyond and took care of our home in the best way possible. He was transparent and considerate of our circumstance and gave reasonable recommendations that genuinely made sense for our home. If you've worked with him and were unsatisfied, you might be the problem. Thank you Josh and team!
Being new to the area and in need of a plumber, we were hesitant on who we might find. We chose Benjamin Franklin because of their excellent Google reviews and rating. After experiencing their service first hand I can say this company definitely lives up to those ratings (and beyond). Joshua Haston came out and not only fixed the problem quickly but was so friendly and very transparent with what he was going to do, what would be next if that didn’t work, and what the price would be for each step. He did an excellent job fixing the issue, then went above and beyond with his excellent customer service. Highly recommend!
So we had another unexpected need for plumbing services on 8/8/25. Based on the outstanding service received on a plumbing issue at our house a week earlier, we turned to Benjamin Franklin Plumbing and Avery Heath. Avery is one-of-a- kind! He arrived on time, listened to our plumbing issue and set about researching and working to resolve our issue. Tirelessly for multiple hours he stayed focused and resolute to resolve our issue. We're pleased to report that Avery was successful in resolving the issue. His professional demeanor and "can do" commitment to excellence is a wonderful trait! We'll look to him and Ben Franklin plumbing for our next plumbing project. We would like to recognize two employees that are shining examples of this company! When we called for emergency service on Saturday, August 2, 20205, McKenzie (spelling?) was a joy to speak with! Very attentive to our problem and expressed a genuine desire to help us as soon as possible, She kept us updated on a projected service time and all along demonstrating a genuine desire to help us. She provided us a service window of 12 pm to 4 pm. Shortly before 12 pm, McKenzie let us know our service technician was enroute to our residence. A truly professional customer service representative! It was a blessing when Avery Heath arrived a little after 12 pm. We were very happy with the service provided by Avery. He was professional, efficient, technically competent, and took time to explain the service policies and the project costs. We will not hesitate to call Benjamin Franklin Plumbing again whenever we might have a problem.
We had a leak in our basement that Matthew came to assess, we needed a new water heater and water softener. They replaced both in a day! 10/10 recommend! Everyone especially Matthew was so friendly and easy to work with!
Avery Heath was fantastic—punctual, professional, and highly skilled in his craft. He took the time to explain everything clearly before getting started and made sure I felt comfortable throughout the process. The job was completed quickly and efficiently, and my bathroom is now fully functional again. I highly recommend Avery and Benjamin Franklin Plumbing of Omaha!
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