So we had another unexpected need for plumbing services on 8/8/25. Based on the outstanding service received on a plumbing issue at our house a week earlier, we turned to Benjamin Franklin Plumbing and Avery Heath. Avery is one-of-a- kind! He arrived on time, listened to our plumbing issue and set about researching and working to resolve our issue. Tirelessly for multiple hours he stayed focused and resolute to resolve our issue. We're pleased to report that Avery was successful in resolving the issue. His professional demeanor and "can do" commitment to excellence is a wonderful trait! We'll look to him and Ben Franklin plumbing for our next plumbing project. We would like to recognize two employees that are shining examples of this company! When we called for emergency service on Saturday, August 2, 20205, McKenzie (spelling?) was a joy to speak with! Very attentive to our problem and expressed a genuine desire to help us as soon as possible, She kept us updated on a projected service time and all along demonstrating a genuine desire to help us. She provided us a service window of 12 pm to 4 pm. Shortly before 12 pm, McKenzie let us know our service technician was enroute to our residence. A truly professional customer service representative! It was a blessing when Avery Heath arrived a little after 12 pm. We were very happy with the service provided by Avery. He was professional, efficient, technically competent, and took time to explain the service policies and the project costs. We will not hesitate to call Benjamin Franklin Plumbing again whenever we might have a problem.

We had a leak in our basement that Matthew came to assess, we needed a new water heater and water softener. They replaced both in a day! 10/10 recommend! Everyone especially Matthew was so friendly and easy to work with!

Avery Heath was fantastic—punctual, professional, and highly skilled in his craft. He took the time to explain everything clearly before getting started and made sure I felt comfortable throughout the process. The job was completed quickly and efficiently, and my bathroom is now fully functional again. I highly recommend Avery and Benjamin Franklin Plumbing of Omaha!

Awesome! Matthew first assessed the faucet, strainers and cap we had bought and said we had everything he needed and proceeded to work! He was neat, conscientious, thorough and friendly. He was great - thank you!!!

Avery came out and replaced two of my bathroom faucets and we was wonderful to work with. He communicated to me about price before he started. He was very friendly with my dog. He left my bathroom very clean. I even requested him on another one of my bathroom faucets.