On 2/23/26 Mr. Andrew Logan delivered salt to put into the water softener. He arrived within the scheduled time frame and delivered the salt. However, Mr. Logan was unable to turn off the flashing red light on the panel and reset the softener. He did try several times and contacted other technicians for additional assistance, but to no avail. I was charged and paid $282.00 for this service, which is excessive. The visit ended with a future appointment scheduled for 2/26/26 with Mr. Avery Heath to correct the situation. I want to note that Mr. Logan was extremely helpful. He was very professional and understood my frustration not only with the non-functional water softener but also the ridiculously high charge for the service. As scheduled, Mr. Avery Heath arrived promptly on 2/26/26 to rectify the issue. He patiently listened to my earlier dissatisfaction with the water softener and the $282.00 charge. I also expressed to Mr. Heath that my experience should in no way reflect poorly on Mr. Logan who provided good customer service. It was my understanding that Mr. Heath has specialized expertise with water softeners which he demonstrated when he proceeded to correct the problem with the equipment. He further provided assistance when he contacted his office and was able to reduce the $282.00 charge to $100.00 which is far more reasonable. Mr. Avery also made a couple of suggestions to help me with the future purchase and delivery of salt for the softener. He is very resourceful. Needless to say, his professionalism, kindness and commitment to great service was so appreciated. Products that McCarthy and Ben Franklin provide are not unique to this area. Heating, air conditioning, and plumbing services are widely available in the Omaha area It's your PEOPLE...like Avery Heath and Andrew Logan...that make the difference and deserve to acknowledged and appreciated!! Thank you, Shari Garner

We had several sewage backups over Christmas, including while we had a house full of company. David Allen arrived quickly due to our emergency situations and fixed each issue, even working with the office to get us the best prices possible. He was knowledgable, sympathetic, and kept us informed. Highly recommend.

Avery and Andrew were here on time, acted respectfully and did a great job fixing a problem we had lived with for too long. We would fully recommend them and wouldn't hesitate to call them again!

Just had a new water heater installed. David did a fantastic job. He was very knowledgeable & professional. Extremely pleased with everything.