I was very impressed and appreciative how fast they responded and came to address the issue with my water heater. From the initial call and thereafter everyone was very professional and responsive to my needs. Ethan was very courteous and professional when he arrived. He quickly diagnosed the issue and took care of it. He explained what he was going to do and also had some helpful suggestions. I highly recommend them.

From start to finish this company was fantastic. The scheduler was friendly and attentive, she was quick to gather my information and put in an emergency repair request. Also, as time past, I received regular updates as to when the plumber would be headed my way and an update when he had actually began his drive to my home. Ethan showed up, he was extremely friendly and professional. He advised me of other service options and was respectful of the fact that I'm just looking for the band aid fix so I can replace the water heater in a few months. Ken, his manager, also stopped by to make sure Ethan had help if he needed it. Ken was also extremely friendly and answered my questions about replacing the water heater in the future. It was refreshing to have a company not trying to hard press you into selling you more than you can afford at the time. All around, this company was a great experience. I'll be using the Benjamin Franklin for all my plumbing needs in the future as well as the water heater replacement. I will also be recommending this company to everyone that has any plumbing needs.

Alvin and his team are just who you want to show up when you have a plumbing issue. They are kind, friendly, knowledgeable, and prompt! Alvin has been to our home several times and it is awesome that in the 7th largest city in the country, one can still maintain the same type of personal experience one gets in a small town where everyone knows each other. Super grateful !! Thanks, Alvin (and your team)

Homer came out and did a full house inspection on our plumbing system. He pointed out different things. He made suggestions. He gave a written estimate. He pointed out the important items we may want to address now. I was impressed with the process of the inspection . It was like a house inspection but with a company that is trained in plumbing. He was very professional. We will consider his recommendations.

This was my first time using Benjamin Franklin Plumbing for my 1am Emergency I would like to thank your company personnel at the customer services division for their excellent support. Your team of workers was polite, friendly, neat and on time. You all take your work seriously and it shows. You did a great job. We also appreciate the last minute plumbing job you kindly agreed to do when you arrived at my house on Thursday morning Dec. 21st. Your customer care Technicians Ethan Gonzalez took care of all my queries in a jiffy. is a critical requirement for me. I was very thankful that Ethan explained which product will suit my needs best. I thank you again. Merry Christmas to all Beverly Lackey (this cell number is Sandra Fernandez who is my neighbor helping out)