Patrick Drew performed a thorough fall maintenance visit of my home’s plumbing systems. Patrick was very knowledgeable and professional. He inspected every plumbing system with care and attention, both inside and under the house in the crawl space. Patrick flushed our tankless water heater and made insightful recommendations as to ways to optimize the life of plumbing fixtures and components. He exceeded my expectations with his professionalism and articulation. I pay for an annual contract which includes 2 maintenance visits a year plus a nice discount on any necessary repairs. Patrick’s friendly service added even more value. I highly recommend Benjamin Franklin plumbing and One Hour Heating & Air for all of your home’s essential comfort systems.

Chase Mayo did an incredibly professional job installing gas lines to all of our five fireplaces throughout our historic home. He ensured that everything was up to code and safe. All fireplaces were tested for safety and to ensure they were working properly. He also installed five outside water faucets in hard-to-reach places along with a laundry utility sink in our basement which all work perfectly.He and his partner, Kenny Lenoir, both kept us informed every step of the way and explained everything they were doing. They were always punctual and extremely professional and helped us with so many needed things around our home. It was a pleasure having them do such an important and complicated job for us. Highly recommend them for your work. Promote now!

Jordan Seller is an outstanding plumber! He’s a leader! He’s Reliable plus professional, wise, knowledgeable, honest, trustworthy on top on courteous and kind! He works hard and I believe he loves what he does. He deserves a raise or at least a big bonus, after all the hard work he put in here for us! Very appreciative and grateful that we were assigned such an awesome tech! Thank you, Jordan! LLMiller

My partner and I had a great experience getting a quote from our technician Josh Forti. He called me ahead of time, arrived precisely when he said he would, conducted a thorough inspection of our home, was completely transparent about the repair process, and had an overwhelmingly positive attitude, presence, and demeanor. I thoroughly look forward to working with him and would highly recommend this company if all techs are as good as Josh was to us.

Benjamin Franklin is our choice for plumbing services. In emergencies, they provide fast service and get the job done. Sam was a miracle worker. Very knowledgeable and customer-centric. Thank you Sam and Benjamin Franklin team!

Carl the technician that was sent to our house was very professional, friendly, and knowledgeable. He fixed our issue easily and provided us with information on how to prevent it from happening again. I'd highly recommend him personally to anyone needing any plumbing done in their house. Ty for great service

A lot of companies don’t recognize the importance of the initial contact. In our case it was Erica who was unbelievably pleasant and caring on the phone. Next, our technician Dave was courteous, competent and very easy to communicate with. Most importantly, the biggest impact he made on us at the end of the day was not the work he performed, rather he discovered an expensive gold bracelet in the trap of our bar sink and returned it to us promptly!

Craig was very thorough and explained the bad news to me very nicely. I was shocked at the $5,000 price. So I asked perplexity how much to replace a grinding sump pump. I learned Craig gave me a fair price. I will use him again on my 6 rentals.

Responded quickly and professionally. Reasonable price, smooth installation. I trust Benjamin Franklin Plumbing for all my plumbing needs. Highly recommend!

These guys have the best customer service! Got my drains cleared in no time