Benjamin Franklin Plumbing® of Nashville Reviews

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2710 reviews

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  • Danielle Profile Picture


    The rep I spoke with when I called Benjamin Franklin to schedule a water heater flushed was professional and courteous. On the day of service, I was informed via text the name of technician who will be performing the service, as well as a heads up that the tech was en route. When Matthew arrived, he introduced himself and asked if I had any questions He explained the service he will be performing for the type of water heater I have (which I learned is a commercial electric water heater). He provided recommendations on how often the flushing should be performed He again asked if I had any questions and proceeded with the flushing. Matthew was also professional and courteous. I want to say thank you to the staff at Benjamin Franklin. I will use them again for water heater and plumbing needs. PS their membership is reasonable priced which is also a plus!

  • Hunter Colson Profile Picture

    Hunter Colson

    Quentin was very knowledgeable and honest and very thorough in walking us through our options. All around the entire staff was extremely friendly and easy to work with, and they showed up early! Communication on day of service is very thorough, I was able to receive text and emails on when the tech was going to be en route to our location

  • tim pagliara Profile Picture

    tim pagliara

    New tankless hot water heaters in a day. Thanks guys. Started at 8:15 finished at 6:30. Hard working team of technicians at Ben Franklin come through again.

  • Nic bel Profile Picture

    Nic bel

    Exceptional Service Experience with John Russell’s of Benjamin Franklin Plumbing - Highly Recommended! If you’re in need of top-notch plumbing services, look no further than John Russell’s from Benjamin Franklin Plumbing. I recently had the pleasure of using their services and I am thoroughly impressed by the professionalism and care exhibited by John throughout the process. From the moment he arrived, it was clear that customer satisfaction is his top priority. John’s approach to plumbing is both meticulous and thoughtful. He not only addresses the immediate issues but also provides advice on maintaining your plumbing system to prevent future problems. His caring nature is evident as he takes time to explain each step of the process, ensuring you are fully informed and comfortable with the work being done. What sets John apart is his commitment to excellent customer service. He is punctual, responsive, and always willing to go the extra mile to ensure the job is done right. The work area was left spotlessly clean, and his pricing is transparent and fair. For anyone needing reliable and effective plumbing solutions, John Russell’s from Benjamin Franklin Plumbing is the name to trust. His expertise and dedication to customer care make him a standout provider in the field. I wholeheartedly recommend his services to anyone looking to solve their plumbing issues with absolute peace of mind. Contact John today and experience plumbing service like never before – where quality meets care and professionalism!

  • Bill Odell Profile Picture

    Bill Odell

    Great experience and fix! QUINTON is amazing! Had the right equipment and knowledge to fix the problem! Thank you and I highly recommend Benjamin Franklin Plumbing!!!