Benjamin Franklin Plumbing technician helping clients

Code of Ethics

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4.81 (98430 reviews)

Voted Best Plumbers!

published by Forbes Magazine

The Benjamin Franklin Plumbing Code of Ethics

At Benjamin Franklin Plumbing, our first priority is our customers’ satisfaction. We make calling a plumber as easy as possible by providing convenient hours and always arriving on time to scheduled appointments. We know plumbing issues can occur at inconvenient times and can be challenging to resolve without plumbing professionals.

Our experienced plumbers are well-known in the area for our professional services and our excellent customer service because our team adheres to a strong code of ethics.

If you contact our team of plumbing professionals, you can rest assured that your plumbing issues will be solved right the first time. We do all of our work with courtesy, competence, cleanliness, and character. At every Benjamin Franklin Plumbing location, your satisfaction is 100% guaranteed.

Integrity - We are forthright and truthful with customers, employees, vendors, and other stakeholders. We keep our promises.
Respect for the Law - We adhere to all governing laws, regulations, and ordinances that pertain to the plumbing industry as prescribed by federal, state, municipal, and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
Excellence - We design, install, service, and repair plumbing systems and parts in strict accordance with the highest industry standards.
Safety & Reputation - We maintain a clean, safe, respectable, and reputable place of business that reflects the high standards of the Benjamin Franklin Plumbing brand.
Teamwork - We support each member of the team to strengthen the brand and build successful long-term relationships.
Service - We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.
Respect for Others - We treat our customers, fellow employees, and other industry professionals with the utmost respect.
Privacy - We show the highest respect for the sanctity of our customers' homes and their privacy.
Competition - We value fair competition. We advertise, promote, and market our brand fairly and accurately and in a manner that reflects the high standards of the Benjamin Franklin Plumbing brand.

Contact Our Reliable Plumbers Today at (800) 259-7705!

At Benjamin Franklin Plumbing, we care about our clients and want them to regain the comfort of their homes. Not only do we provide our clients with the highest level of services, but we also give them peace of mind that our team is reliable. Our plumbers are always on time to scheduled appointments and are ready to help you solve your plumbing issues in one visit. If you need emergency repairs on the weekend or in the evenings, we don’t require overtime charges.

Contact our reliable plumbers today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.81 (98430 reviews)

Jacob Wittler

The team at Benjamin Franklin is always fantastic to work with. We moved into our house this past summer and have had a few plumbing issues pop up in the basement and kitchen. The team has been out here within 24 hours of calling, and today when our garbage disposal on the fritz their technician Braden was out here within two hours! Great, caring people. Highly recommend!

Margaret Roy

Joseph and Nick arrived on time and were able to diagnose and repair the issue promptly. They also took the time to thoroughly explain the defect and what needed to be done to replace the defective part. I appreciated that they understood that I also needed to understand. They didn’t talk down to me with jargon. They simply explained in terms I could understand. Thank you both for your kindness and the skills displayed today. Your future customers will be very lucky to have you as their plumbers. ;)

Amy Byrne

Jewell did a fantastic job, super nice guy and very thorough! Really happy with Ben Franklin and how they handled our situation. I will definitely be calling them for my plumbing needs every time.

Jill Laningham

Curtis was on time and gave us a wealth of knowledge! No high pressure sales just options and the facts! I truly appreciate him breaking things down in a way that I understand and can make an informed decision.He is awesome and deserves a raise!

Michael

Woke up to find my water heater leaking. Used Thumbtack to find service, and Ben Franklin contacted me quickly. Had a plumber out by noon, and my water heater was replaced by 5 pm. They gave me several options for replacement, and I chose the best value for my household. Very happy with the service and new water heater.

Matt Morgan

Joseph was timely, informative and made sure we didn’t need any further assistance while he was here. Resolved the clogged drain quickly and cleaned up after himself. Highly recommend Joseph!

Connie Christian

Seth was professional, knowledgeable at his trade beyond any expectation I have dealt with in the last 25 years. Seth was respectful, patient & kind, & explained my plumbing issues with expertise, in a verbiage that I could understand. I am beyond grateful for the perfection in the work Seth performed at my home. I am beyond GRATEFUL & am so HAPPY!! THANK YOU SETH!!! THANK YOU BENJAMIN FRANKLIN PLUMBING & DRAINS - MEDINA & GRATER CLEVELAND!!

Jonathan Prince

Today is the third time we've called on the friendly folks at Benjamin Franklin, and I'm sure glad I did. I've used a few plumbers for different jobs over the years, and these guys are quickly becoming a favorite. Always quick, knowledgeable, honest, and competitive on pricing. My drain for the laundry and kitchen has been a constant issue, and thanks to Gio, it's unplugged, and now I know why its been a consistent problem. Most plumbers I've used just want to get the job done and run without answering questions. Plumbing problems aren't exactly fun, but the folks at Ben Franklin make it a lot easier to deal with. I highly recommend!

Robert Sorrells

Ben did a outstanding job. He would not stop until he identified the problem and got it fixed. If I have another plumbing problem, I will ask for him by name. Give him my best..

T Bodine

John did a great job. He’s a true professional! He provided a lot info, advice and options for possible future issues.