Our Guarantees

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4.82 (89513 reviews)

Voted Best Plumbers!

published by Forbes Magazine

The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.82 (89513 reviews)

Yonnie Smith

Chris was outstanding. He was detailed, friendly, and provided excellent service. I will be using Benjamin Franklin plumbing for all my plumbing needs, and I will refer your company to everyone I know. Thank You for the 5 star service!

Shauna Talley

We have called numerous plumbers in hot springs to check out why we had water in the crawl space under our house. They all told us they couldn't find a problem. Benjamin Franklin came out and diagnosed the problem, which was sewage leaking underneath our house from the old cast iron pipes and replaced the entire pipe within 2 weeks of diagnosing it. We have been dealing with this for at least 2 years trying to find the problem. If you need a plumber please call these guys. They will show up and get the job done unlike most of the other companies in hot springs.

James Wonderly

I needed a couple hose bibs replaced and I was very happy with the work and the price. Braden was very good at explaining everything and was very polite. Saved about 800 dollars going with them instead of another company that gave me a quote. I would highly recommend them.

Darren Schwehr

Jerod and the local crew have helped me out a handful of times. What is constant is their availability to receive a call, patience to answer my questions and provide explanations so I can make an informed decision and most of all, their ability to quickly make adjustments to address an urgency. Thank-you Jerod and the rest of the local BF Plumbing crew!

Leon Brown

Wayne (our tech) was fantastic. He's professional, polite & extremely knowledgeable; it's why I always request him. He's always been honest with me, and is the main reason I stay with Benjamin Franklin

Ronald Kirk

PJ was a very hard and efficient worker. His professionalism is quite impressive. He was a cordial, caring, and conscientious master plumber. I would recommend him to anyone who might need his professional services.

Fortesa Odza

The plumber fron Benjamin Franklin in Waco that came to my house was super friendly , explained everything to me and gave me some options. We had a clogged toilet and he fixed it fast. Professional service seems like a top priority to them. Thank you again! Next time im in need i will definitely call you guys back.

Jake Wolf

Always amazing service! Chase is absolutely the best. I have had him fix plumbing issues several times over the years.

Telluride Skier

Josh, Anthony and Sean worked harder and longer than I have seen a crew do in years. Josh was knowledgeable, friendly and efficient. They kept me informed during the whole job. Thank you Benjamin Franklin!! Give those guys a raise, they deserve every penny!

Leigh Darrell

Customer service and quality of work is clearly a requirement to be employed by Ben Franklin. We had multiple projects over the last couple weeks (since buying our new house) and from the beginning till the end every single technician, salesperson, project manager, dispatcher has been excellent. I highly recommend these folks. Corey has been a godsend, helping with our bathroom remodel. Nick was so helpful at explaining everything to us. Literally all 10 employees I’ve interacted with have been so kind, skilled and helpful.