Nick was a very curious tech that listened to details that helped figure out the problem. His technical hand work was very meticulous and he got us back up to working order very quickly. The Ben Franklin company seemed very focused on getting us the right help quickly as well.

Scheduling was easy. I appreciated the text updates and confirmation options. The staff member on the phone was kind and attentive to my potential needs/concerns. The tech, Mike Palmeri, was personable and knowledgeable. He was great with the dogs and answered my young son’s million questions while working on the drain. The clog in my kitchen sink was fixed and we are grateful!

I was having issues with my drains and had them snaked. Mike was the plumber that came to service them. He was very professional and did a great job. He was like some zen master that was able to the work by sound and feel...and my cat absolutely loved him. Highly recommended!

They had awesome customer service. When our sewer backed up in the basement, they helped me over the phone on the evening of the 30th and I had someone there early the morning of the 31st. Scheduling was painless and easy. The workers were nice, honest, and personable and worked quickly while being respectful of my family and home. Mike was super kind and great with both my toddler and my puppy who both were so interested in what they were doing! Thank you for making an unpleasant event a pleasant experience!

Excellent service from start to finish. Nick A kept us fully in the loop throughout the entire process, explaining what was happening and what to expect next, which we really appreciated. Very polite, professional, and easy to work with. It’s rare to find someone so communicative and respectful—highly recommend!