Scheduling was easy. I appreciated the text updates and confirmation options. The staff member on the phone was kind and attentive to my potential needs/concerns. The tech, Mike Palmeri, was personable and knowledgeable. He was great with the dogs and answered my young son’s million questions while working on the drain. The clog in my kitchen sink was fixed and we are grateful!

Where to even start with my house going in the market the next day and bad luck with a bad hot water tank have a lot of company’s a call I gave them a call they said they could be out in the morning which was better than everyone else they called me back 15 minutes later to inform me the technician MIKE was willing to come out mind you it’s after 6pm at this time MIKE called me personally we came up with a plan and he brought everything he needed to put in a brand new hot water tank can’t thank MIKE and the lady who answered the call and felt my worry about this situation and made this happen in time for my home to go in the market. Thank you make sure you guys keep MIKE great guy very knowledgeable friendly over all great guy.

Our technician Mike was super helpful and knowledgeable. He offered information and options on our repairs and discussed his suggestions with us. He was as fast as he could be w multiple issues but did a great job. 10/10 we recommend.

They charge anywhere from $350.00 plus an hour, more if they have 2 technicians. I paid $3,500.00 for a repair on a water hydrant leak in my barn. They had to come out 5 times before the problem was even solved. I wish I would have asked a lot more questions before I hired them. Obviously, I will never use them again or recommend them to anyone. UPDATE.. to my concerns and situation dealing with this company. I was FINALLY able to find ONE person who was professional and kind enough to research my entire experience from start to finish. Then he personally called me to discuss it. All I will say is "ask to leave a message with JAKE if you have any questionable matters of concern ". This man listened to every one of my concerns and anxieties that I had to deal with for 3 months . Jake is the ONLY one I would discuss problems with.. he really cares. It has been resolved, ONLY because of Jake..

We were very happy with the speed and efficiency with which our leaky pipes and drain flies were fixed/eliminated. Arthur was very knowledgeable and explained our options. When he met an unexpected problem, he went above and beyond to help us out. So pleased to have had him as our technician. Would definitely recommend Ben Franklin Plumbing and Arthur.