When you need plumbing repairs now, we’ll be there. Our 24/7 home plumbers are available to address your emergency plumbing service needs day or night.
Whether you have an emergency burst pipe, a water leak, or an overflowing toilet, we’re here to help. And we don’t just fix the problem, we take preventive measures to stop it from happening again.
Wayne was very courteous and professional. Came and assessed the situation and not only determined root cause that we weren’t aware of but also contacted someone who could assist with additional issues! Very knowledgeable and transparent.. look forward to working with him again!
Had a sewer line clog up in my basement after hours. I spoke with Paige and she did an amazing job communicating everything. She was in an out in a little over an hour. Absolutely amazing service.
We would like to recognize two employees that are shining examples of this company! When we called for emergency service on Saturday, August 2, 20205, McKenzie (spelling?) was a joy to speak with! Very attentive to our problem and expressed a genuine desire to help us as soon as possible, She kept us updated on a projected service time and all along demonstrating a genuine desire to help us. She provided us a service window of 12 pm to 4 pm. Shortly before 12 pm, McKenzie let us know our service technician was enroute to our residence. A truly professional customer service representative! It was a blessing when Avery Heath arrived a little after 12 pm. We were very happy with the service provided by Avery. He was professional, efficient, technically competent, and took time to explain the service policies and the project costs. We will not hesitate to call Benjamin Franklin Plumbing again whenever we might have a problem.
Benjamin Franklin Plumbing was the company that came highly recommended from my friend of over 15 years. Unfortunately, i needed to have my main sewer line replaced. I received a phone call from the owner, who is a United States Marine Corps Veteran and we spoke for over 20 minutes about my plumbing issue. A couple of days later, he sent one of his employees to my home and used a camera to confirm my sewer line problem. After that was done, I received call from the owner and we spoke about my sewer problem and he gave me a quote for my sewer line replacement. The day of the sewer line replacement, I met Master Plumber Frank Jones, who was in charge of the job. Frank was very professional, personable and kept me updated as the day went on. The entire job took approximately 8 hours......WOW!!! I met the owner at my home, during the sewer line replacement and he made sure he let me know on the issues that they encountered. I am 100% satisfied with the AMAZING job Benjamin Franklin Plumbing and Frank Jones did at home. I recommend Benjamin Franklin Plumbing for all your plumbing needs!!
David was awesome. Our job was so easy, he asked if we had anything else. We did, but didn’t think it was really an emergency. He fixed that too! Will definitely call again. Stand up guy.
Gage did a great job. Was very friendly. Benjamin Franklin pluming is a great company and you get good and fast service from them. We are very happy with the service we receive when the come out to our home.
I don't usually sign up for subscriptions but I renewed mine with Benjamin Franklin because I've used them enough in the past to save some money and it comes with free safety checks yearly. I worked with Tim and he gave me low/medium/high cost options for replacement work. Great service technicians. Always feel like they give me options to not overspend, and truly address what is actually wrong and can be fixed. Great service from their folks.
Randy Cooper is an excellent plumber. My 2 toilets have been running periodically for a long time and he knew what the problem was before he got into the bathrooms, and promptly fixed them. He gave me good advice on a couple things and also suggested I call water company about adjusting my water & sewer bills. I found him to be very nice and knowledgeable. I was very happy with him and will call again if needed!!!!
Benjamin Franklin Plumbing Service is marked by efficiency, punctuality, and a fair price. Luke, John and Zack were knowledgeable, professional, and did an outstanding job. We will use Benjamin Franklin Plumbing again. We highly recommend. Thank you, Greater Saint MB Church Durham, NC
Hello, We were visited by Alex and Luke today. It was a joy having them in our Home. They were both extremely professional not to mention two of the most genuinely nice service individuals I have ever met. They were quick to identify the issue and explained throughly what they were doing. From now on I will call Benjamin Franklin Plumbing and request Alex and Luke for any plumbing issues I may have. Sincerely Dawn Hebert
