Benjamin Franklin Plumbing
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Mamadou was very pleasant, respectful and very thorough. He took the time to explain his findings and did so in a manner that was understandable. He took the time to explain what needed to be done, the why and the importance of it as well. Thank You Mamadou for the professional service you have provided :)
These two young men were awesome. Chatted with me a little bit about the problem and then got to work. Polite, respectful and very thorough! I have used Benjamin Franklin for years but never for clogged drains in my beauty shop. I highly recommend them, great company.
Luke and Alex came quicker than expected. They did an excellent job in fixing my problem and were finished by the time I had even expected them to arrive. Very pleased with their overall knowledge, service and recommendations.
Travis was very helpful today and gave me some very sound advice on the steps needed to take care of my plumbing issues. He was very knowledgeable, supportive, and reassuring that he will guide me through the necessary process to get it resolved.
I’m very pleased with the sewer line repair work, which could have otherwise cost me thousands. I’m glad I reached out to Benjamin Franklin, and especially their contact John Smith, who inspected the issue, suggested solutions, and provided competitive pricing. On the repair day, the team completed the work on time, uncovered an additional issue that Cary city fixed free of charge, and even managed to save one of my trees from being cut down! There was a bit of miscommunication regarding pricing, but in the end, they offered me the best possible rate—still much lower than what others had quoted.
Sent text to ASK if it was okay to come early, YES!! And showed up within 15 minutes. Knowledgeable, skilled and professional. Set my toilet and fixed the leaking seal issue. Much appreciated! Thanks ya’ll!
Derek was actually, earlier than original time est. He was professional and courteous and advised me of cost for initial service. He qui kly troubleshoot the problem, advised me of the cost and options available. I had him replace the part. He tested and I verified proper operation and he was on his way in a little over an hour. Part has a 2 yr warranty. All good.
I called to schedule an appointment thinking they would come some time this week but they were able to come within an hour. Chris showed up and put shoe covers on to protect our flooring. He was very nice and personable. He identified the problem, brought supplies in for the repair and replaced a pipe, explained the process. He checked his work and corrected the tub drain which wasn't requested because I didn't know it was on the wrong way. He was very nice and did a great job on the repair and checking and explaining options on another plumbing issue we had.
I called this morning about my shower and they were at my house right after I got off work. Came fully prepared with all the parts needed and had everything fixed the same day. Super professional, quick, and hassle-free. Highly recommend to anyone needing plumbing work done!
Once again, Benjamin Franklin Plumbing did not disappoint. I called a little after 8 am and was pleased to hear they could send someone by 3 pm. We had guests coming and the issue was in the guest bathroom. They called to ask if they could come early. Wow! They came, and not only did they fix the guest bathroom issue, they also replaced an outside, leaky water spigot. I feel bad that I can’t remember the names of the two gentlemen that showed up, but they were awesome.
