Our Guarantees

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4.83 (91484 reviews)

Voted Best Plumbers!

published by Forbes Magazine

The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.83 (91484 reviews)

Susan Wilson

I had 2 old toilets replaced with new, and a water filtration system installed. Paul K. was the technician. He was friendly, knowledgeable and did the whole job by himself. BFP kept communication with me during the process. Paul cleaned up after himself and the job was done in a timely manner. Thanks Paul K and BFP!

Doug Van Ranken

Seth arrived on time and was very efficient in replacing our sump pump. He was a pleasure to visit with. He made sure everything worked properly when the job was finished. I also want to add that Lexi was very kind on the phone and promptly scheduled the technician. She followed up with another phone call saying when the technician would arrive. 😊

Richard Porter

Scott Hyman arrived early, and got straight to work. He listened to my concerns, and did a great job installing the new tankless water heater. He left the work site clean and neat. Great guy!

Rosy Albright

Mike and Chris were excellent! My husband and I were pleased to have our slab leak repaired in one day. Communication before and during the repair was helpful, since we were unsure how extensive it might be once the area was dug out. We would highly recommend both Mike and Chris. We also feel good about now being a Benjamin Franklin Plumbing Club member, to hopefully prevent a problem before it gets out of control.

Karen France

Braden was excellent. Explained everything. Very personable. Excellent service. Adam that came out first- the same. Outstanding service. Can’t say enough. Braden love my little beagle😀 Adam and a coworker redirected my sump pump 3/27. I can say enough of how responsive and just great people at this company.Outstanding. Will tell people to use you. On May 27, 2025 kitchen faucet replaced and turn off replaced in kitchen. Braden is excellent. Great work and service. . Everyone I have had contact with is very friendly, knowledgeable and explains everything.

Don Lynch

Jake was very good- listening to my issue and working to understand me. He detailed multiple solutions & indicated the best way to proceed. Advised me to check with my town regarding responsibility of the pipe at issue while scheduling a fix if needed. I feel confident I will get resolution.

Teresa Kole

Both Jeff and Mike were super friendly and extremely experienced. They came in and unhooked the old hot water tank and installed the new one in no time. They made sure it was working and cleaned up before they left. I would recommend Benjamin Franklin plumbing to anybody and everybody

J. S. LEE

My irrigation water supply pipe broke and called Benjamin Plumbing. Carter from Benjamin plumbing came over and didn't waste anytime diagnosing the problem accurately. He got into work right away after diagnosing and repaired the line in no time. Carter was courteous, professional and excellent in his workmanship!!! I would highly recommend him and the company to anyone!!!

Mandy M

Kevin came out and worked on my mother in laws house. He checked all the drains and gave clear and fair pricing options for short term and long term options. He gave concise recommendations and things to look for in future. He was super fun and personable and made the experience light and easy.

Jennings Sage

Incredible service. We had an urgent water shut off issue and were provided with service within 2 hours. The issue was handled quickly and perfectly. There is no plumbing service better than Benjamin Franklin!