We’re very pleased with the pricing and work that Ben Franklin Plumbing has done at our house. Jewell redid a gas line for our stove in the kitchen and Dallas and Jose did a partial replacement of the sewer line. Jesse and JR are awesome and were our first points of contact for planning what needed to be done. Shoutout to Heather, too, for always being responsive and pleasant when dealing with scheduling/administrative things :). Every employee was kind and professional. We’ll definitely be using them from here on out.
I called and was able to make a same day appointment. The person scheduling the appointment was pleasant and efficient. Andy the Technician who came to my home was 💯!! He went the extra mile to resolve my main drain issue. He didn't get frustrated at my many questions and had a great personality, conversation and ethics!! Awesome experience!!
What a great team. Called for a drain cleaning special and Heather answered the phone. She had a technician available for an appointment the same afternoon. Cody arrived on schedule and began his work on our 70 year old home. The blockage was tougher than his first machine could handle so he brought in the big machine and spent 20 minutes working at the trouble spot. He didn't give up until we had a working drain and scheduled at time for his supervisor Jessie could visit with his pipe camera further investigate the underlying issue. Didn't take long for him to find the clay tile was collapsed a few feet before our line meets the main line. This was not an issue to be ignored as we plan to own this home for a number of years. Jesse located the spot of the collapse in the backyard and gave us a quotation for bringing in a crew and exposing the pipe for investigation. We agreed and Randall and Brenden were scheduled for the following day. In the meantime all of the utilities were contacted for emergency locates. When Randy and Brenden arrived the got right to work and in a few minutes had an eight foot deep hole in the back yard and had uncovered the pipe. They also worked from the excavation to open the line back to the house and confirm they had located the only issue that needed attention. Jesse returned for a consultation and presented two options for repair. Since we plan to own this home for a long time, not just flipping it, we chose the complete repair option of pulling a new HDPE liner from the basement to the excavation and installing a cast in place liner in the last few feet of line to meet the main. At every point we were updated on arrival times and everyone who was on site was a true professional. As an example the day after the hole was opened rain was forecasted so Randy and Brenden stayed until after 8 PM to complete the outside work and make sure we could flush until they returned. If you haven't pickup up on it by now I am very happy with Ben Franklin in Kansas City and will use them again and recommend them to friends. Thank you.
I am very happy and pleased with the service I received for having my shower drain unclogged. The tech Andy is very kind and professional, and want to thank him everything he did and offered me. He was not pushy on getting me to do other services. Their prices are very reasonable. I'm having them back out to clean out another part of my pipes. Heather at the office on the phone is very professional and sweet too. Thank you Benjamin Franklin Plumbing for everything, I sure will pass on the very positive experience I have had with your company.
I had a great experience with Benjamin Franklin Plumbing! Brynt Metzinger did an excellent job, and I really appreciate the care and effort he put into his work. I’m very happy with the service and would gladly call them again for future plumbing needs. Thank you, Brynt, for a job well done!
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