What a great team. Called for a drain cleaning special and Heather answered the phone. She had a technician available for an appointment the same afternoon. Cody arrived on schedule and began his work on our 70 year old home. The blockage was tougher than his first machine could handle so he brought in the big machine and spent 20 minutes working at the trouble spot. He didn't give up until we had a working drain and scheduled at time for his supervisor Jessie could visit with his pipe camera further investigate the underlying issue. Didn't take long for him to find the clay tile was collapsed a few feet before our line meets the main line. This was not an issue to be ignored as we plan to own this home for a number of years. Jesse located the spot of the collapse in the backyard and gave us a quotation for bringing in a crew and exposing the pipe for investigation. We agreed and Randall and Brenden were scheduled for the following day. In the meantime all of the utilities were contacted for emergency locates. When Randy and Brenden arrived the got right to work and in a few minutes had an eight foot deep hole in the back yard and had uncovered the pipe. They also worked from the excavation to open the line back to the house and confirm they had located the only issue that needed attention. Jesse returned for a consultation and presented two options for repair. Since we plan to own this home for a long time, not just flipping it, we chose the complete repair option of pulling a new HDPE liner from the basement to the excavation and installing a cast in place liner in the last few feet of line to meet the main. At every point we were updated on arrival times and everyone who was on site was a true professional. As an example the day after the hole was opened rain was forecasted so Randy and Brenden stayed until after 8 PM to complete the outside work and make sure we could flush until they returned. If you haven't pickup up on it by now I am very happy with Ben Franklin in Kansas City and will use them again and recommend them to friends. Thank you.
Mason was our plumber and he was fabulous! He did an excellent job . No scare tactics or upselling, just solid professional work and competitive pricing! I highly recommend him and Benjamin Franklin plumbing!
Michael Hymer worked very hard and did a fantastic job. He is friendly, professional, conscientious and has a strong work ethic. I live in an 81 year old home with a crawl space and it provided extra challenges. Michael went above and beyond and I highly recommend him and Benjamin Franklin.
Your Privacy Choices
© 2026 Benjamin Franklin Franchising SPE LLC. All Rights Reserved. 
