What a great team. Called for a drain cleaning special and Heather answered the phone. She had a technician available for an appointment the same afternoon. Cody arrived on schedule and began his work on our 70 year old home. The blockage was tougher than his first machine could handle so he brought in the big machine and spent 20 minutes working at the trouble spot. He didn't give up until we had a working drain and scheduled at time for his supervisor Jessie could visit with his pipe camera further investigate the underlying issue. Didn't take long for him to find the clay tile was collapsed a few feet before our line meets the main line. This was not an issue to be ignored as we plan to own this home for a number of years. Jesse located the spot of the collapse in the backyard and gave us a quotation for bringing in a crew and exposing the pipe for investigation. We agreed and Randall and Brenden were scheduled for the following day. In the meantime all of the utilities were contacted for emergency locates. When Randy and Brenden arrived the got right to work and in a few minutes had an eight foot deep hole in the back yard and had uncovered the pipe. They also worked from the excavation to open the line back to the house and confirm they had located the only issue that needed attention. Jesse returned for a consultation and presented two options for repair. Since we plan to own this home for a long time, not just flipping it, we chose the complete repair option of pulling a new HDPE liner from the basement to the excavation and installing a cast in place liner in the last few feet of line to meet the main. At every point we were updated on arrival times and everyone who was on site was a true professional. As an example the day after the hole was opened rain was forecasted so Randy and Brenden stayed until after 8 PM to complete the outside work and make sure we could flush until they returned. If you haven't pickup up on it by now I am very happy with Ben Franklin in Kansas City and will use them again and recommend them to friends. Thank you.
My experience with excellent. I had an unexpected main sewer line issue. I made one phone call and the technician was literally at my doorstep in 15 to 20 minutes. I appreciate the rapid response and the knowledge of the technician. I highly recommend this service for value Price, professionalism and timelines to resolve my issue.
Very professional services. Technician showed up on a timely basis and the office contacted us by calling and text that he was on his way. He fixed our problem and even returned the next day to handle another issue. Our technician offered us reliable information and recommendations. I was very impressed. I highly recommend working with Benjamin Franklin Plumbing.
Randall did a fantastic job from start to finish. He showed up on time, worked efficiently, and stayed late until the job was completely finished. He promised I would have water back on that same evening—and he kept that promise. The temperature was freezing cold, and Randall worked straight through it without complaint. His professionalism, work ethic, and commitment to getting the job done right really stood out. You can tell he takes pride in his work and cares about the customer. I would absolutely recommend Benjamin Franklin Plumbing, and especially Randall, to anyone needing plumbing work done correctly and reliably
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