Jesse was great. He was on time and gave me an accurate estimate. He explained the procedure in detail. Very professional. Dominic was the best backhoe/digger operator I have ever seen. He was very precise and the septic tank was installed perfectly along with the reconnection of the sewer lines and connections back the septic tank. His assistant was also great and hard working. I was very happy with the septic tank replacement.
Randall did a fantastic job from start to finish. He showed up on time, worked efficiently, and stayed late until the job was completely finished. He promised I would have water back on that same evening—and he kept that promise. The temperature was freezing cold, and Randall worked straight through it without complaint. His professionalism, work ethic, and commitment to getting the job done right really stood out. You can tell he takes pride in his work and cares about the customer. I would absolutely recommend Benjamin Franklin Plumbing, and especially Randall, to anyone needing plumbing work done correctly and reliably
On 12/22/25, after a week of unsolvable main drain pipe problems, we enlisted the services of Benjamin Franklin. When Jesse Wimsett arrived, he quickly diagnosed the problem areas in the main. Knowing that Christmas was imminent, he worked aggressively to coordinate the tasks and workers, so that repairs could be completed by the holiday. Randall and Brandon came out the very next afternoon! They expertly explained what they would do, and proceeded to go to work in our yard and in our basement, completing most of the work that afternoon and evening, and finishing it up in good time the day before Christmas. We never expected such extensive work could be done so fast and with such short notice. Through it all, these three—Jesse, Randall, and Brandon, were very courteous, professional, and efficient. True to their tagline, they were “punctual” indeed! It was an expensive repair, but we remain so grateful and blessed for the fantastic service Benjamin Franklin provided.
Wonderful, experienced pros work here. Tyler is amazing he even tried to help my mom figure out the me remote. Oh.. sink plumbing repair to my old home that has very old plumbing. Gave me my options, his recommendation, issue fixed, affordable price. Would definitely recommend. Tucker has come out prior and he is also great. Well really anyone that has come out from Benjamin Franklin plumbing has been top notch.
Unbelievably pleasant! A real person answered the phone, a plumber came out the same day and earlier than promised. The price was reasonable and he didn't manufacture any additional problems. Plus he was nice and tidy. Highly HIGHLY recommend Ben Franklin
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