Our Guarantees

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4.81 (98876 reviews)

Voted Best Plumbers!

published by Forbes Magazine
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The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.81 (98876 reviews)

Rebecca Howarth

We had service from Benjamin Franklin and could not be more pleased. They are honest decent people which is hard to find in the plumbing industry. A++ For sure using them in the future. Thanks Guys!

Deanna Allred

What a great experience I had with Ben Franklin Plumbing- on time, professional and the best in customer service - Brad was outstanding in going the extra mile to help resolve the issue with my water heater. Thank you Brad!

Kyle Tow

Daniel did an outstanding job fixing our sewer pump issues. He was extremely prompt, even arriving early and ready to get the job done. He quickly identified the problem, explained the solution clearly, and had everything taken care of in no time. His professionalism and efficiency made the whole process stress-free. I’ll definitely continue using Benjamin Plumbing for future needs—highly recommend!

Darya B

Keith did an excellent job! He was professional, on time, and really knew what he was doing. He quickly diagnosed the issue, explained everything clearly, and made the repair without any hassle. The quality of his work shows—everything is working perfectly now. On top of that, he was friendly and respectful, which made the whole experience stress-free. I would highly recommend Keith to anyone looking for a reliable plumber who goes above and beyond.

Melissa Pereyo

Scheduling my appointment was easy and I received helpful information on my provider’s arrival time. Kevin was very patient in explaining in detail the services they could provide and what my home could benefit from. He laid out the estimate and costs with no pressure but an honest evaluation of what was needed. Very pleased with my experience!

Vonda Brooks

This was our first time calling. Very professional and knowledgeable. Our Rep, Chris Fontenot, was an absolute pleasure to work with and very thorough. The entire team that came out and played a part in the repairs was very professional and every one was so pleasant. The work was impeccable! Great job Benjamin Franklin Plumbing, you have a new customer!

Andrew Hays

Mike clearly communicated when he would be arriving, identified the issue and fixed it quickly (and at a lower cost than another plumbing company that quoted us). We are very happy with the experience.

Tony K Peters

Brandon and Nate where punctual on-time thumbs up 👍. They where friendly and polite. We had an issue with installing a new toilet that was bigger and longer than the original area allowed so we had to modify the floor space near the toilet edge and move it back away from the area to allow for the toilet to fit properly in place. Thank you to the crew for a great job. We reside in a modular home with wood flooring.

melissa rogers

Jacob did amazing quality work on our waterline that burst. Very professional, friendly and knowledgeable. Would highly recommend his service

Brian Atwater

We have had the pleasure of having your employee Brad service our home several times now and has always been top notch!! Brad is the epitome of great customer service, he should be leveraged as an example for others! Awesome job Brad, thanks again you rock!!