had to get my water heater replaced because i was randomly out of hot water. Called at 9:30 am and had it all done and replaced by 4!! I already have hot water again and it’s still daylight!!! they did amazing. fast workers and did what they came to do and got out. Will definitely be contacting in the future if anything else happens !!!

Juan was awesome. Very professional. Very polite. Very knowledgeable. He laid everything out very simply so even I could understand it. I needed a valve replaced. He showed me the cost and the cost of putting a new one in. Gave me plenty of options. It was also a good price. Very happy. Glad I went with Benjamin Franklin. I really didn't know and kind of picked at random.

Technician was on time and professional. Juan explained what he was going to do and what would have to be done if the first procedure did not work. He also stated the price up front. He worked quickly and efficiently. The company sends texts to keep you updated and includes the picture of the tech. Reasonable for a Saturday.

Jim Farmer and the crew at BF have shown some great customer service regardless of where it turns into a service appointment or not. Called to talk through a service late on a Friday night and Jim didn't hesitate to walk me through potential sourcing of part solutions as well as offer his services to check their inventory on the weekend. Top Notch. Definately recommend.

I REALLY appreciate Juan 1 and Juan 2. Both were very knowledgeable, patient, polite, and ACTIVE Listeners. They took pride in helping us resolve the issue. They provided the maybe and the worst case scenario. Mr. Scott came with them the next day and he is amazing and a patient supervisor. He lead by example and it shows. You have three awesome employees on your team. Thank you and God bless!