I REALLY appreciate Juan 1 and Juan 2. Both were very knowledgeable, patient, polite, and ACTIVE Listeners. They took pride in helping us resolve the issue. They provided the maybe and the worst case scenario. Mr. Scott came with them the next day and he is amazing and a patient supervisor. He lead by example and it shows. You have three awesome employees on your team. Thank you and God bless!

Brian came out the morning I called to replace my water heater. Super nice guy and very knowledgeable. It took him a couple of hours to take out the old water heater and replace it with a new one. He cleaned up the entire area and disposed the old water heater. Will call Benjamin Franklin again and request Brian if available.

We had an semi-emergent issue and Benjamin Franklin was the first company out of 20+ we contacted that actually scheduled a visit that same day (Robert our plumber showed up within 1 hour). He was very upfront about cost and options with our issue. He was actually able to solve it for us with the least costly option. He was also very courteous and wore shoe covers. This will be the first company we reach out to moving forward!

We had a leak in a water line to our washer. Brian came out same day, was terrific and fixed the issue. He also inspected our water heater and was very thorough and gave us info for future planning with the water heater. I highly recommend him and Ben Franklin!

Provided a short time frame in which to expect service. Brian let me know when he pulled in. He provided excellent service and had all the materials to repair a burst pipe. Great service. I even got a membership so I can use their great service in the future at a discount. Thanks Ben F for sending Brian.