Our Guarantees

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4.81 (98681 reviews)

Voted Best Plumbers!

published by Forbes Magazine
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The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.81 (98681 reviews)

marjorie rotella

Michael was wonderful. He was very professional but also very friendly. He saw our shower problem and was able to fix it totally and in a timely manner. I will definitely call BF Pluming again! Thank you, Michael!

Amie Tow

John, Jhonathan and Joel are helpful, honest and get to the root cause of the problem. They coordinated with their company and restoration services to have a major issue resolved in our home within 24 hours with a fair price. They are quick, efficient and tidy!

Zachary Ness

I am always surprised calling in to Ben Franklin Plumbing because the last couple time I had called I have been able to get same day if not very quick appointment turn around. They are always patient and sympathetic to the needs of faulty household wears and cover a wide range of options to best support the issue that is occurring. I’ve had John over twice in the last month and he always checks every option that could be causing an issue before making a determination. Then finds the best course of action to help save me money but ensure the problem won’t reoccur for years to come. Thanks team for helping in my time of need!

Patsy Miller

I live in the country but have city utilities. I discovered a major water leak last evening. I purchased the HS Utilities promoted American Water Resources Insurance in July of 2024 for $41.88. Cost for second year coverage was $107.88. After several calls to the insurance company, was told no one available for 6 days. Two households on my meter with water shut off. I called Benjamin Franklin this AM , plumber was here before noon. He was very knowledgeable, fixed problem for a reasonable price! Very satisfied ! !! No need have the insurance!

Aida Purdy

Mamadou was very pleasant, respectful and very thorough. He took the time to explain his findings and did so in a manner that was understandable. He took the time to explain what needed to be done, the why and the importance of it as well. Thank You Mamadou for the professional service you have provided :)

Jill Preslar

These two young men were awesome. Chatted with me a little bit about the problem and then got to work. Polite, respectful and very thorough! I have used Benjamin Franklin for years but never for clogged drains in my beauty shop. I highly recommend them, great company.

Monique

Luke and Alex came fix my pipe today , they were very quick. They made sure I had the money to cover the expenses because they didn’t want to put me in a bind financially. Very professional and easy to work with! I recommend this company to everyone !

Kevin Lea

Great company. Quick response to my house to check out the issue. After assessing the issue, Tristen gave me his honest opinion about different avenues to take and didn’t want to just jump in and start working and possibly leave me in a lurch over the weekend. On the second trip he came in with a plan and explained in great detail all of my options so that I could decide how to proceed. He had solutions and actual pricing for six different situations. We settled on one and he figured out exactly what to do, what it would take and how much it would cost. The work will be done two days later and it will be a much better setup than I have right now. Tristen was always respectful and professional and a pleasure to work with. I would highly recommend this company.

Desiree Hickman

Luke and Alex came quicker than expected. They did an excellent job in fixing my problem and were finished by the time I had even expected them to arrive. Very pleased with their overall knowledge, service and recommendations.

Gene & Gretchen Schreiber

We had a great experience with Oakley. He ran into more problems than we originally knew about. He was very efficient and kept us up to date on the cost. He is an employee to be proud of.