Our Guarantees

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4.81 (95301 reviews)

Voted Best Plumbers!

published by Forbes Magazine
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The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.81 (95301 reviews)

Mona Kent

Derek was actually, earlier than original time est. He was professional and courteous and advised me of cost for initial service. He qui kly troubleshoot the problem, advised me of the cost and options available. I had him replace the part. He tested and I verified proper operation and he was on his way in a little over an hour. Part has a 2 yr warranty. All good.

Laura Thompson

Once again, Benjamin Franklin Plumbing did not disappoint. I called a little after 8 am and was pleased to hear they could send someone by 3 pm. We had guests coming and the issue was in the guest bathroom. They called to ask if they could come early. Wow! They came, and not only did they fix the guest bathroom issue, they also replaced an outside, leaky water spigot. I feel bad that I can’t remember the names of the two gentlemen that showed up, but they were awesome.

Brittany Anderson

Oakly was great! He answered all my questions and explained other general plumbing work as well.

Yvonne Brown

I had the Best Plumbing experience. The technician was named " Jade ". Nice, polite. I told him what was going on, he looked at the faucet told me what needed to be done. I agreed. He did a nice job, I recommend, he's the best. And what really made it so over the top, he cleaned up the bath tub. He's a Keeper. Thank You for Good Service Ms. Brown

Matt Crenko

Jeff and his crew did an excellent job. They went above and beyond what I expected. I would recommend them and the company to anyone who needs plumbing done in their home. I can’t express enough gratitude for what they have accomplished in my condo. Thank you again for all your hard work.

American Legion450

I called in the afternoon and was scheduled for 9 - 1 the next day. Got a call at 8:00 that Casey could come earlier. I said sure and he arrived at 8:30. He was polite and friendly and asked me about the problem. He used the hand held rotar tool and cleared the problem. Wiped up the floor carefully, accepted my credit card payment and thanked me. He was gone and problem solved by 9:00. Great service and easy to arrange. Thank you.

Polly Durham

Travis was great. He showed me the calcium problem in my shower drain and made suggestions. He was able to tighten a faucet handle also. I really thought that for the “ time spent “ the price was much too high. It was set by the company and was not the decision of the repairman. Maybe other companies charge as much but I will definitely shop around before my next repair!

Ofelia Santini

Ryan Wesson was very professional, polite and thorough. He didn’t leave until he made sure the leak stopped. He was here late. He even had plans that he was going to end up missing. This shows true dedication. He also walked by our 1/2 bath and heard a hissing sound and knew right away the problem and fixed that for us as well even though that wasn’t on the work order he came for. He really knows what he is doing, was neat, put everything back in place, cleaned up everything and wore shoe coverings when entering our home. It is nice to know that a young man like him is super polite and showed he cares. Ben Franklin Plumbing is lucky to have such a great knowledgeable worker like Ryan! We were very pleased and would recommend Ben Plumbing and Ryan for sure!

Cassandra Lee

Tristin from Benjamin Franklin plumbing service showed up and took care of our broken water mane within 3 hours on the weekend. He was very knowledgeable and professional. We really appreciated him going above and beyond to get the job done in a Saturday after hours so that our Airbnb guests did not have very long without water. Thank you Tristin 😊 Thomas and Cassandra Lee

Arben Sali

No drama. No delays. Just precision work, handled like pros. Benjamin Franklin Plumbing showed up exactly when they said they would, scoped the issue fast, and got it done clean. Zero mess, zero upsell, zero BS. If you value clarity, time, and competence then this is the team. I’d call them again without hesitation.