Our Guarantees

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4.83 (92229 reviews)

Voted Best Plumbers!

published by Forbes Magazine
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The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.83 (92229 reviews)

jerome lupu

Scott did a good job, was professional and helpful, and friendly. He was very straightforward with his inspection snd recommendation. I would give him a positive review.

Bernie

Kylle Smith is my technician from Benjamin Franklin The Punctual Plumber and that he is. I had the best experience. He is very knowledgeable and kind. I would definitely recommend.

Nick Chillemi iii

Mike was amazing! I wasn't home at first for the repair outside spigot but my wife was and I was blown away by his professionalism and workmanship. I wish I could give him a 10 star review. Customer for life!!

Malgorzata Salah

Danny is a very knowledgeable and skilled technician. He is a very pleasant and respectful person as well and very attentive to clients concerns and needs. It was a pleasure to work with him. He and his team of 2 other technicians replaced my old water heater and relocated it from an attic to a garage. They did fantastic job. I would definitely recommend Danny Doolittle and Benjamin Franklin as a company and will use them in the future for all plumbing jobs. Thank you !

Kierra Jewell

Joe Christy

We have used Ben Franklin for all of our plumbing needs. From small issues to large ones they have always taken care of us. All of their staff members have been very friendly and answered any questions we have had. All of the work they have performed has been done very well and in a timely manner. We have always had good experiences with them! I cannot recommend this company enough! They are awesome!

Casey Landreth

I recently had Kylle come out to move the drain for our guest bathroom for a new vanity we were having installed. He came out that day and he was very friendly and up front about all the work. Even though we had an issue after getting into the wall, it was going to need more work, time, and cost, he was straight forward and gave me option. Did a great job and cleaned up nicely after the job was done.

Pat Schlosser

Cody V. did an outstanding job. He was very clear about options, pricing, and material needs. He was professional and courteous and he, and the team I spoke to, made a stressful situation MUCH easier. First phone call to hot water running again was about 3.5 hours and I think that's pretty amazing! I would not hesitate to call again for any plumbing needs.

Suzanne

Paul is fantastic! He was very thorough, explained everything in detail, and very kind even when having to give bad news about a serious pipe issue. We're grateful for his patience and highly recommend this service.

Divine Mermaid

Habib did an excellent job installing my new water softner. He knew exactly the best location for it and took the time to explain the installation, how it works and what I need for upkeep. Not only was he an expert but he was also friendly and respectful. I felt confident about my decision to have the water softner installed.