Our Guarantees

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4.81 (99281 reviews)

Voted Best Plumbers!

published by Forbes Magazine
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The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.81 (99281 reviews)

Carlie Zotto

We had Tyler Trail out to our home today. We would give him more then 5 stars if we could. Tyler was extremely thorough, he diagnosed our situation, gave us options and explained absolutely everything, even reexplained everything over the phone to my boyfriend. We are so grateful for the quality work, expertise, and kindness. We will be calling Benjamin Franklin Plumbing again!! THANK YOU

Vicki Petersen

Daniel did a good job unplugging my toilet He was very patient with us explaining about our toilet. We decided to replace the toilet because the seal was torn. .However, when Daniel left I went into to clean up and found the cover on the floor should have been replaced. The charge was over $600.00. The final detail concerns me.

Joely Pendleton

Jordan and this company did an amazing job with our water heater replacement, sink repipe and faucet installation. He was friendly, knowledgeable, and took the time to show us everything we needed, explained things we didn’t need, and during the entire service visit he was extremely thorough and precise in order to make sure it was done RIGHT. We cannot thank him enough for the spectacular service, not to mention this company’s extremely fair pricing. I’ve been recommending them to everyone I come across! They’ve got lifelong customers in us ⭐️⭐️⭐️⭐️⭐️

Tristan McGregor

Micky was the best we’ve worked with in quite some time. HIGHLY RECOMMEND

Vincent Marshburn

Alejandro was very thorough in his inspection, explanations, and labor. He was quite accommodating to our budget and needs. He regularly shared details and videos of his progress along the way, and was very thoughtful and careful in his approach. The kitchen sink is draining very nicely now. And no broken pipes, despite our ancient cast iron plumbing -- thank you, Alejandro! Excellent service and results.

Sherry Platt

If I could give Tyler a 10 star rating, I would! Not only does he know what he is doing, but he is very cautious about what steps he takes in order to not cause more damage. Part of my plumbing request had to do with a very delicate plumbing issue, which he fixed in a cost efficient and safe manner. There is so much more I would like to say but I am in a hurry. Thank you!!!!

Shannon Parnell

Amazing job. They got everything up and running quickly. They were able to repair problems we have had since we moved in 11 years ago. Super friendly and respectful!!!

Corey Steinberg

Klee was a pleasure to deal with. He helped us figure out we needed a new kitchen faucet. We ran and got an new one while he dismantled the old one. Klee was friendly, knowledgeable and very competent in his work. Benjamin Franklin just got a new customer.

Beverly Rhodes

Lonnie Moody, the service technician was wonderful. He spent a great deal of time replacing outdated equipment and making sure that everything he replaced was working correctly and properly. I can’t even begin to express how grateful I am to him and for all the time he spent making sure that he had indeed taken care of every issue. I highly recommend him.

Denise Waite

John was professional and tenacious in solving the problem. He explained the problem throughly and in lay man’s terms. Very impressive!