We called Benjamin Franklin Plumbing for a couple different issues. Had 2 leaky toilets, 1 we wanted to replace the toilet with handicap toilet. Then we are having trouble with our washing machine draining. The Customer Service team is great, very courteous and helpful. We were fortunate to have Scott Dean as our Service member to come to service our needs. He troubleshooted the washing machine issue and discussed with us. Then, he was off to fix the toilet issues, after he gave us our estimates. He was very neat with his work, cleaned up after himself, was great. Before Scott left, we scheduled an appointment with him to fix the washing machine problem later next week. Our experience with Benjamin Franklin was very positive. We will continue to use their services as we're getting older and can't tackle these jobs anymore and Scott is very good and upbeat, very pleasant. We like him a lot.

Haven't had work done yet, just an estimate by Mr. Jay Chinn. He was very kind, knowledgeable, and professional. He also took the time to actually understand and see what the issue was and how to resolve it. He represents the company very well. I also appreciate that this company doesn't charge to come out and to give a quote like most other companies. For families like us it helps a lot!

Bennie was very professional and very helpful in explaining how to solve our problems. We had leaks and water heating issues. The pipes were replaced, new box installed for the washing machine, but the best thing he did for us was installing a water heater pump that circulates the hot water in the house! We no longer have to wait 20/30 minutes for the water to heat up to take a shower! We turn the hot water on and it’s actually hot! Yay! Thank you Bennie for recommending the water heater installation, it’s the best Christmas gift we could ever ask for.

Carl Y was amazing. He was a very nice and polite person. He arrived on time and was very knowledgeable and skilled in his craft. I love my new faucet that he installed. I have been encouraged by seeing his dedication and knowledge of his skill to use this company for future projects I plan on completing. Hard workers like Carl deserve recognition. I definitely will be referring my family, friends and co-workers back to this company. If I could give him a bonus, I would've. Thanks again Carl, you have just made a friend for life.

Patrick Locklear was very professional, considerate of our home (wore shoes covers), offered to help clean up water from burst pipe. I'm disappointed in the Field manager Ronnie Lee, he gave my mother his card and if she have any more problems to call him. Of course we called him multiple times and he never returned our call. But when Patrick called him he responded to his call. Mr.Lee and the first technician (Michael) admitted it could've been done better the first time but said it should work. Of course it didn't work and my 78 year old mother place flooded again for the third time. Before Patrick started the repairs, he tells us, if something happens to the repairs again the 2 year warranty maybe voided unless we let them re-pipe the entire house. This may cause over $9,000. Imagine how that made my 78 years old mother felt. Mr. Ronnie Lee, please do better when looking out for your customers.