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I’ve had these guys out for a couple of major plumbing issues including a leaking sewer pipe that required a lot of excavation. And then finesse work for my remodeled kitchen. All the guys were competent including Klee and Allie. They do a nice job when done on their cleanup and I’m a fan for sure now. I would recommend them any day for plumbing jobs large or small. Good company.
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Had an unexpected outdoor faucet leak the Friday after Thanksgiving. I was worried about getting someone out before the weekend but they had an opening. The plumber actually came out an hour before appointment time & fixed the leak within a few minutes. He was personable & efficient.
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Technician Randy came to our home today to flush our water heater. He did an outstanding job. He was very professional and courtesy. Excellent customer service. We were very pleased with him and his service.
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Jason was THE BEST! He showed up on time, identified the problem, and then clearly explained my available repair options. Fortunately for me, the easiest and least costly option fixed the problem. He could have lied and charged me a lot more $$$ and I wouldn't have known any better, but he was H-O-N-E-S-T!! 😳 At last -- a plumbing company I can trust the next time I need a reliable plumber - one who won't price gouge me when I get the bill! It was a 5-star experience all the way around! You can trust Ben Franklin Plumbing not to steer you wrong. ;0)
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Mr. Lumpkin was very professional, knowledgeable and polite. He explained the process clearly and was very patient with me. He came and fixed the problem with my running faucet and even fixed my toilet issue. 100% would recommend his service.
