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No one likes to have to call a plumber but when you need one you would like to call an honest plumber. I have used Benjamin Franklin Plumbing multiple times and every time they arrive within their timeframe, they are courteous, personable, clean up their work space, knowledgeable, honest plus they let the customer know what the job will cost before starting work. Keon Koontz was the latest plumber from Benjamin Franklin Plumbing that worked at my home and I gladly give him 5 stars and I recommend that you request him if possible.
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I was going to replace one of my toilets, but after removing the existing toilet I found the metal ring was corroded. I called Benjamin Franklin plumbing to set an appointment & they were able to send someone out that day!! The service tech ( Keon Koontz) was very professional. He explained a couple options to me & I choose to have him handle to whole change out for "peace of mind". I'm glad I did. He was able to complete the change-out same day that I called!!!! He was very polite and knowledgeable about what needed to be done. Will definitely use Benjamin Franklin again and ask for Keon Koontz if he's available. THANK YOU KEON!!!!!!
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Alie Joseph from Benjamin Franklin Plumbing did an excellent job. When he came out evaluate and give an estimate. He was able to explain most of the different scenarios and pit falls. He was frank about the challenges and how they would be addressed and potential cost impact. After getting several estimate, we used Benjamin Franklin to completely replace our service line. They did hit a few challenges, but stayed with in the quoted estimate. Excellent work. I'm happy with Alie's communication and management of the replacement project.
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Alie J. @ Ben Franklin plumbing did a SPECTACULAR job for me today!!! AND - at a spectacular price, and on super short notice, as well!! ✨ …Alie was kind, professional, extremely knowledgeable, quick, fair, and honestly I couldn’t have asked for a BETTER experience with a plumber! I HIGHLY recommend!!!! ✨ 👍😊👍 thank you SO much, Alie!!! GREAT JOB, AND KEEP UP THE OUTSTANDING WORK!!!! 🤩 I WOULD GIVE ✨ TEN STARS ✨ IF I COULD!!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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I called Benjamin Franklin Plumbing for a bathroom repair at my mom's house on Momday morning and I met them there Monday afternoon. The plumber, Hunter, was on time and was very polite, his customer service was great and he did a great job figuring out the problem and repairing it. I would definitely recommend Benjamin Franklin Plumbing
