Our Guarantees

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4.81 (95329 reviews)

Voted Best Plumbers!

published by Forbes Magazine
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The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.81 (95329 reviews)

Paul Pepa

Not the first time I used Ben Franklin. This time I had them replace gas pipe and a trap under a bathroom sink. Noel was extremely professional, thorough and fast. He made sure I understood what was being done to fix my issues and that I had no questions. I would not hesitate to use them again.

Shea Salazar

Andrew was our technician today, as our toddler flushed something and clogged our pipes. He was very thorough and communicative throughout the process. 5 stars :)

Michael Parker

Great customer service and work . Came out day after giving estimate.

Mindi Absher

Gustavo was super friendly and very informative. Benjamin Franklin Plumbing helped us on a Sunday with a plumbing nightmare. Gustavo cleaned everything and even reinstalled our bidet! The membership has already paid for itself! These are our plumbers from now on! I'm telling everyone!

Sil V

David was a true life saver!!! Our well pump wiring was a goner and he replaced the pressure switch in our basement. He came out promptly, he diagnosed the issue and let us know pricing upfront. David is very knowledgeable and thorough with his job, he made sure things are up and running before we sign off on a job well done. Added bonus he has a great personality.

Pua Rhule

We had a leak in our basement that Matthew came to assess, we needed a new water heater and water softener. They replaced both in a day! 10/10 recommend! Everyone especially Matthew was so friendly and easy to work with!

Danny Stevens

Olice was very professional and informative explaining everything in great detail. Ross was very friendly and helpful on the phone making it a pleasant process. Enjoyed talking with both guys and would highly recommend this company to ANYONE!!!!!

Melissa Mullens

Update: They did come out and identify the issue. The men took their time to find it and listened to us. We appreciate it very much. The tech that came out was nice but he did make the problem worse. I did ask him to snake the line from a particular entry point but he said it would be easier with the same outcome at a different location. I disagree. Sometimes easy isn't best and wished he had listened to me. I would like them to come snake it from the entry I originally suggested at no charge. We did pay quite a bit for the issue to now be worse. He did give me very costly estimates. I'll have to get someone else out here I guess.

Eric Lundell

Great experience. I received a phone call to schedule an appointment with minutes of filling out a request for plumbing service online. Less than two hours later, I had two people at my door to check things out. They took care of the original issue and some others that came up in the process. They explained everything they were doing and the cost for each service as they went along so there were no surprises at the end. They also offered great advice on work to be considered in the future and also some helpful tips to prevent more issues. I would definitely recommend them to others.

Kristen McMurphy

This company never disappoints!! I've used them several times. Every technician has been great. They always have a solution, and a few backup ideas when needed. They go out of their way to help and on more than one occasion have not charged us when the fix was easy. Today was no different! Alex arrived a few minutes early and had things diagnosed, his ideas proposed, and the whole job was done in 20 min. I also learned a few things about plumbing which I always appreciate. I'd use these guys for every home repair if I could!