Jason came on time was able to get my disposal unit and sink stopper replaced within the same visit. He was very courteous and worked efficiently getting it replaced quickly and even ensured to leave everything cleaner than he found it. I must add the team at the service desk was also great. They called me within 30 seconds of me submitting the request and were great about communicating updates to my appointment. Highly recommend using Benjamin Franklin for any plumbing needs!

As a general contractor, I work with many different trades. Communication, punctuality, and cleanliness are at the forefront of this operation. From the initial call to the final inspection, working with them felt like we had all been friends for years. They truly made it effortless and pleasant. Also, their price was significantly less and their time frame was much quicker for when they could service, as well as duration. Can't wait to work with them again soon!!

I work in design/construction and have pretty difficult standards. But I had an exceptional experience thanks to John with Benjamin Franklin Plumbing of Durham. Customer service, level of knowledge, and attention to detail really set this company apart. I will absolutely be a repeat customer. Even if BF is slightly more expensive than competitors, the quality install is unparalleled.

Jason was fantastic! He arrived on time, was friendly and knowledgeable, and quickly fixed both our running toilet and leaky sink. He was reliable, explained everything clearly, and even gave helpful education on preventing future issues. Highly recommend!

What stood out most was the professionalism, care, and humanity shown throughout the entire experience. Jason Eckert, the technician who worked on my mother’s home, was exceptional. During a very tender season for my family, Jason was not only highly skilled and thorough, but also deeply respectful of both the home and the moment. He took the time to clearly explain the work, communicated every step along the way, and made sure everything was done right—not rushed. Jason treated my mother’s home as if it were his own, and that level of care and integrity meant more to me than I can express. Benjamin Franklin Plumbing of Chapel Hill & Durham delivered exactly what you hope for but don’t always get: punctuality, clear communication, excellent craftsmanship, and genuine care. Because of Jason Eckert’s work, I had complete peace of mind. I would absolutely recommend both Jason and the company to anyone looking for trustworthy, top-tier plumbing services.