Jason came on time was able to get my disposal unit and sink stopper replaced within the same visit. He was very courteous and worked efficiently getting it replaced quickly and even ensured to leave everything cleaner than he found it. I must add the team at the service desk was also great. They called me within 30 seconds of me submitting the request and were great about communicating updates to my appointment. Highly recommend using Benjamin Franklin for any plumbing needs!

I called the company earlier this morning after discovering a leak in the cold-water faucet for our washing machine. Within minutes of reaching out through Thumbtack, the repairman, John, contacted us and arrived promptly. He provided an upfront estimate, explaining both the lower and higher end of the potential cost depending on what was required. John clearly outlined three possible scenarios: removing the remaining piece of the hose and reattaching a new one, repairing just the cold-water faucet itself, or cutting into the wall to replace the section of pipe leading to the faucet. Unfortunately, the pipe was bent and rusted, so it had to be replaced—which required cutting into the wall. However, I was comfortable with that decision because John had explained this possibility from the start. He was professional, fair with his pricing, and very respectful of our home and workspace. Given how quickly they responded and completed the job, I would highly recommend this company to anyone in need of plumbing repairs.

Prompt and responsive. I had two separate problems both an old house with old plumbing. John was able to diagnose the Chronic issue I had with my bathroom sink not draining. He recommended a course of action, but also gave me the option for a cheaper possible fix. I took his recommendation. To replace a span of galvanized pipe that he thought was probably the culprit. He and his coworker also replaced an outdoor spigot That had been in operative for two years and required quite a bit of attention. For the diagnostics and work involves, including sawing through galvanized, steel pipes and the fact that everything works perfectly, I have no complaints at all. Everything was done at the same time. It was not inexpensive, but the price I paid reflected the work and diagnostics and parts and the speed of service.

Jason explained all while doing the work and made sure water pressure and everything was working prior to completion. I would recommend this company for all plumbing services. Had leak of water valve to tankless water heater.

I recently had my water heater replaced by Benjamin Franklin Plumbing over the weekend, and I could not be more pleased with the service. John, the service technician, was courteous, knowledgeable, and respectful of the space. From the initial dispatch to the on-site service, the Durham team worked seamlessly together. I’ve written reviews for various services in the past—from HVAC to car washes—and I’ve never given a 5-star rating before. This experience, however, truly deserves it. Their service fee was the lowest I could find, and the replacement cost was right in line with what my neighbor had paid. Most importantly, they were available on a weekend and completed the replacement and installation of the new water heater all in the same day. Thank you, John, for a job exceptionally well done.