Our service area map
When you need plumbing services in the Charleston area, you deserve to receive them from a team that is trusted throughout the nation. While we’re locally owned and operated, we follow the standards that have made Benjamin Franklin one of the most trusted names in the industry. Our plumbers are always focused on treated customers right while using their extensive training and experience to get the job done right the first time. We’re always on time and can finish most jobs in one visit thanks to our well-stocked vehicles!
Whether you need a new sink installed or have a drain that isn’t working right, we’re ready to help! We also offer comprehensive plumbing maintenance plans for your peace of mind. With regular maintenance, we’ll be able to spot minor problems and fix them before they become costly plumbing emergencies.
At Benjamin Franklin Plumbing® of Charleston, we do more than promise great service—we back our claims with some of the best guarantees in the industry. First, we start your service the right way by showing up on time for your appointment. We know plumbers don’t have a reputation for being punctual, so we make sure we are to make calling us easy! We also back all our work with a 100% satisfaction guarantee. We back every turn of our wrench so you can trust that we’re always working to do the job right the first time.
Craig and Sergio were fantastic! A less-than-hot shower on Thursday night led to discovering a pilot light out on our hot water heater going into the Labor Day weekend. Craig and Sergio showed up and quickly/efficiently diagnosed our issue. While we weren’t happy about having to get a new heater, we knew we had to do it because we all need hot water! Craig/Sergio explained everything to us, including price and what all was covered, and Craig had the new heater installed and up and running in about 2 hours. Courteous, knowledgeable, professional and efficient. The people at the office were equally fantastic and took good care of us. I would *ABSOLUTELY* recommend the great folks at Benjamin Franklin Plumbing of NWA for all of your plumbing needs - BRAVO! 👍🏻😎❤️
Both technicians, David Gonzales & Jayson Helseley, arrived on-time and explained the entire problem with our outdoor connections to the city main. The work required digging, new copper pipe and value installations. When the work was completed, the pipes were also wrapped with insulation and the ground looked like no one had been there. They are professional, friendly and very respectful to us and our property. We now have BFP doing our semi-annual flushing of our tankless water heater and will call them any time we need plumbing services. Great Team and highly recommended.
Nathan did a great job fixing a broken pipe on our outside spigot that was causing a leak. He did a great job assessing the situation and providing an effective fix! He was prompt and incredibly great to work with! I would recommend him to anyone that has a plumbing need!
We are so very happy the the entire process, from them giving the free estimate to our service installer Jordan being professional and friendly and clean. He was informed and shared willingly. Just as pleasant as having to spend money could be. Thanks
We are so very happy the the entire process, from them giving the free estimate to our service installer Jordan being professional and friendly and clean. He was informed and shared willingly. Just as pleasant as having to spend money could be. Thanks
Mixit valve was leaking 30-40 drips per minute and needed replaced, was probably original with the house built in 1983. Ben showed up and saved my family and I a large water bill as we were about to leave on a trip. He was done within a few hours and was kind enough to match the fixtures on the sink and even though had a new shower nozzle, he kindly installed the older one that is preferred by my family. He was very professional, explained all his work and cleaned up better than he found the work site. Ben is an excellent service provider and I hope he is awarded a holiday bonus for the exceptional work done.
We’ve been with Benjamin Franklin Plumbing for about a year and it has been the service we’ve long been looking for. Their subscription allows for efficient maintenance and pricing that doesn’t hurt your pocket. Today, Francisco helped us with identifying troublesome areas in our tankless water heater during a routine flush, and then walked us through the options on how to address the concerns, with respect and professionalism. Answered all questions without rushing. I felt well informed and taken care of. He was not pushy or trying to upsell us, allowing us to make the decision based on the facts presented. The job was done very quickly and professionally. Highly recommend to ask for Francisco next time you call for service!! Thanks.
Nick did an exceptional job at solving our dryer vent problem as well as explaining maintenance and preventative measures in the future. He was absolutely outstanding and I would recommend his services to absolutely everybody. Thank you so much again!
Patrick came out today & did a quick fix to my hot water in the shower. Very nice & professional, quick. Did a inspection of hot water heater & kitchen. I will certainly call again. Happy Holidays!!!
We recently had our sewer line repaired and lined, and our technician, Daniel Speicher, was outstanding. He was incredibly proactive, working directly with the city to get our lining approved and keeping us informed every single step of the way. He didn't consider the job done until everything was perfect, including coordinating repairs for some residual damage near our back gate. Danny made a difficult home repair much easier on our family. Five stars!
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