Our Guarantees

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4.81 (95234 reviews)

Voted Best Plumbers!

published by Forbes Magazine
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The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.81 (95234 reviews)

Paul Pepa

Not the first time I used Ben Franklin. This time I had them replace gas pipe and a trap under a bathroom sink. Noel was extremely professional, thorough and fast. He made sure I understood what was being done to fix my issues and that I had no questions. I would not hesitate to use them again.

Pua Rhule

We had a leak in our basement that Matthew came to assess, we needed a new water heater and water softener. They replaced both in a day! 10/10 recommend! Everyone especially Matthew was so friendly and easy to work with!

Kevin Hunt

Installed my dishwasher and a sink faucet. Came out in a time manner within the window promised. Was very professional and was good to keep work area clean. Both dishwasher & faucet worked well after job complete. They took away my old parts. Great job

Megan Herrera

Tom, Taylor, and team were diligent in helping us try to find the source of our issues in our home. They were punctual, pleasant and listened patiently to our descriptions. We had a shower valve and PRV valve installed and they willingly returned as needed to address a couple minor issues. I would certainly use them again.

Ralph W.

Ben did an excellent job! He was on time, was quick to evaluate the problem with our toilet, quoted us a fair price and got to work. After beginning the job, he provided updates throughout, shared what was leading to our issue, and discussed with us the solution. The total job was completed very quickly. Ben was professional, friendly and efficient! Highly recommend Benjamin Franklin plumbing!

Phyllis Bartolini

Called on a Sunday afternoon & someone was out right away. He detected the leak in a hose feeding the RO system which was outside in the garage. He fixed it immediately & the Service Call fee was very reasonable. I can't thank them enough!!!! Thank you Dustin Urbanc!!!!!

Freda Williams

So very thankful for Jason!! He did an amazing job. He explained everything so I understood. I appreciate him and Benjamin Franklin Plumbing for coming to my rescue. Especially on a Sunday. Thank you.

Jackie Lawing

I had a very positive experience with Benjamin Franklin Plumbing. The repairman who came out, Adam, was prompt, friendly and very knowledgeable about my plumbing problems. He answered all my questions and repaired what was going on in a timely manner. I will definitely call this company next time I have a plumbing issue and will be asking for Adam.

Sharon Caddy

Cody was so helpful, professional, prompt and easy to work with. I would highly recommend Benjamin Franklin Plumbing! The price I paid included after hours fee so price for services rendered was very reasonable.

Nettie Hastings

Mr. Jeff / supervisor and Will were back after annual plumbing inspection. I had several issues they found and other I needed corrected. Jeff was most thorough and excellent in his skill trade. Went out of his way to ensure I was happy with all they corrected. Excellent professional work. I feel I don't have to go behind them to check..they take the extra steps and everything is put back in place..most particular . It's a wonderful experience to feel at ease with all that they work on! Thanks Jefff snd Will.