U-Win Guarantee

4.82 (118657 reviews)

Voted Best Plumbers!

published by Forbes Magazine
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U-Win Guarantee

Our Birmingham Plumbers Are Backed by the U-WIN Guarantee

Benjamin Franklin Plumbing® of Birmingham does not just claim to provide service integrity—we also back it up by being endorsed as a U-WIN contractor. Hiring a U-WIN-endorsed contractor means you’ll get a plumber who has undergone drug testing, passed a background check, and has received thorough training in his or her trade. Our U-WIN guarantee sets us apart from other plumbers in the area and provides customers with the peace of mind they deserve.

While many companies offer a satisfaction guarantee, we back ours with the accountability of a third party. If a customer is unhappy with our service for any reason, U-WIN will step in and handle the resolution to ensure a fair and satisfactory conclusion.

Our code of ethics includes the following:

  • Regular random drug testing for our employees
  • Thorough background checks on all plumbers
  • A 100% satisfaction guarantee
  • Quality customer service
  • U-WIN provided with all information regarding your service
  • We allow U-WIN to make decisions for customer resolutions
  • We train all technicians extensively before they enter your home
  • We provide the best service and use quality materials, labor, and craftsmanship
  • We adhere to all laws, regulations, and ordinances
  • Our financial and accounting procedures follow local, state, and federal laws

See why homeowners love to work with us

Customer Reviews

4.8 (1937 reviews)

Jerri Day

Huge thank you to Eric L. for solving multiple leaks in my house that arose all at once. And on the weekend, no less! He was friendly and professional, he laid out my options for me, and let me decide how to proceed. When one final repair couldn't be done immediately, he sourced a part and came back 2 days later to finish the job. I'll definitely call back, next time I have any problems, y'all are great. Thank you, Eric!

Marcee Greene

We needed new faucets throughout the house and Eric was excellent. He had done previous work for us and we asked him to return. He worked all day and even had to go find some parts to help us further. We recommend his services. He is a pleasure to work with.

Emily Webster

We called due to lower water pressure in our shower. Sure glad we did because Eric found a much bigger issue with our hot water heater! He was very professional and personable. When we call back for our inspection, which we didn’t know we needed but glad we know now, we will be asking for Eric! My two kids were very much curious what he was doing and he was great with working while also answering their many, many questions.

Rider Cattell

Eric Lovelady did an excellent job repairing our pipe and shutoff valves, He was professional, knowledgeable, and got everything fixed quickly. We really appreciate his great work and would definitely recommend him to anyone needing a reliable plumber!

_Burrito

The professional nature of this company was apparent from every step of the process. I got a water filtration and softening system installed at my house. Jason was vastly knowledgeable on every part of the system and functions of a water treatment system in a house. His expertise in guiding me to our final decision was friendly but from a point of obvious wisdom in terms of a long term investment. We arrived at a shockingly good price for the services provided and I even got to talk to the higher ups in the chain of command and wound up receiving a better deal on my service than I thought achievable going into it. After Jason left Bryson picked up where he left off later in the day. I haven’t met a more friendly or laid back person in a very long time. This is not to say he wasn’t skilled is his field either. He got to work quickly and finished up quickly. A few casual conversations about TCGs and life in general later he was showing me my new Brita system fully installed. He gave a very detailed summary of how it worked and what I would need to do in case of anything going wrong. Shortly after he left I enjoyed one of the freshest tasting cups of water I have ever had. Needless to say I have found my go to for any future plumbing needs I may have. I look forward to working with this company again should the need arise and know I am going to be well taken care of.

No Job is Too Big or Too Small!

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