Primary call was sketchy. The management stepped up and provided a great solution and worked with us to have a satisfactory outcome. Thank you Mr. Nix for your patience and honesty. Hopefully we can work on a permanent solution. A little pricy but well worth it. Harley was very helpful,polite and thorough in his work and explainations.
The technicians were professional, informative, and patient with customer questions and concerns. Chase has a calming demeanor and walked me through the process of exploration as well repair replacement and installation. He took phots that helped me see what he saw that concerned him. Arrived on time and stayed until the job was completed to his own high standard of performance. He went above and beyond answering questions and assuring me that he would make the upgrades necessary to appease the water company, who charged me almost $3000 for excessive water use up to 20,000 gallons of water. Though the cost of the repair was twice as much as the bill, i feel calm knowing that i have working water lines and hopefully my water will no longer be brown in the mornings.
Chase arrived a few minutes after the time he had given me at his initial call. He was courteous and well mannered. He assessed the issue and checked for his supplies and got right to the job. He was in and out in under 45 minutes.
I had a plumbing problem. I contacted your company and you all sent plumber Eric to my residence. I just wanted to let you know that, he was very efficient. He called and let me know that he would arrive at 1:50pm. He was there on time by two minutes early. He was a very nice and kind gentleman and was very knowledgeable. He is just an all around nice guy. We really do appreciate him.
Extremely pleased with the process and results. Chase and Daniel were extremely professional, friendly, efficient and thorough. Chase was very thorough in his assessment of our plumbing issues and in explaining our needs to correct the problems. Very impressed with the quality of the products and the installation and repairs by Chase and Daniel. I will definitely recommend your plumbing company to family and friends!
