Eric Lovelady is incredibly professional and patient. He explained everything, presented options, and answered our questions. He used shoe covers when inside the house and handled everything with care. We absolutely recommend his services.
Chase Mayo was the young man who installed my faucet and changed out my stuck cold and hot knobs under the sink. He was very, very careful to make sure the job was done right, and not cause new problems. He was also very friendly and sweet. He gets 5 stars!
Both Chase and his assistant, Zander, were very polite, respectful, and efficient. They assessed the situation, presented options to address the problem, and quoted prices for the repair. Upon making a decision they went right to work and installed our new kitchen faucet, making certain everything was done properly and professionally. They cleaned up after themselves. We are very pleased with our new faucet which looks stunning in our kitchen. We appreciate the service we received. We highly recommend them for your plumbing needs.
So glad we went with Benjamin Franklin for the latest plumbing work we needed done in our home. I couldn’t be happier with the work Eric Lovelady and Jo did. They installed a new water heater and pump and changed out the shut off valves. They were so polite and professional. Eric was upfront with the work, pricing and timeline to complete the work. He took the time to explain different options (and he was so patient when he had explain something to my husband and then again to me). When installing every thing him and Jo did their due diligence to make sure it was working properly, that I knew how everything worked and how to adjust the water temperature or shut off the water valves if I ever needed too. The pressure coming into our home was 20…. The pump he installed was smaller and quieter than was we had previously installed 3 years ago by another plumber and the water pressure in the house is now AMAZING! Someone can shower, wash the dishes, do a load of laundry and have the outside hose running ALL at the SAME time with consistent pressure. As a mom of 3 toddlers, I did appreciate that whenever they came into the house (majority of the work was done down in the basement/garage) they wore shoes covers and they left their work area nice and tidy. The Benjamin Franklin warranties on their work and equipment was also reassuring to us that they stand by their work and if anything would go wrong they would come back and check it out and make it right. If you’re looking for a plumber, I’d highly recommend using Benjamin Franklin and make sure to ask for ERIC!
Benjamin Franklin Plumbing was fantastic! They came out with 25 hours notice and immediately found the issue and fixed the pipe same day. They were thoughtful and thorough in their response and even sent pics of the issue (before and after). I would highly recommend them for plumbing issues
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