So glad we went with Benjamin Franklin for the latest plumbing work we needed done in our home. I couldn’t be happier with the work Eric Lovelady and Jo did. They installed a new water heater and pump and changed out the shut off valves. They were so polite and professional. Eric was upfront with the work, pricing and timeline to complete the work. He took the time to explain different options (and he was so patient when he had explain something to my husband and then again to me). When installing every thing him and Jo did their due diligence to make sure it was working properly, that I knew how everything worked and how to adjust the water temperature or shut off the water valves if I ever needed too. The pressure coming into our home was 20…. The pump he installed was smaller and quieter than was we had previously installed 3 years ago by another plumber and the water pressure in the house is now AMAZING! Someone can shower, wash the dishes, do a load of laundry and have the outside hose running ALL at the SAME time with consistent pressure. As a mom of 3 toddlers, I did appreciate that whenever they came into the house (majority of the work was done down in the basement/garage) they wore shoes covers and they left their work area nice and tidy. The Benjamin Franklin warranties on their work and equipment was also reassuring to us that they stand by their work and if anything would go wrong they would come back and check it out and make it right. If you’re looking for a plumber, I’d highly recommend using Benjamin Franklin and make sure to ask for ERIC!
Benjamin Franklin Plumbing was fantastic! They came out with 25 hours notice and immediately found the issue and fixed the pipe same day. They were thoughtful and thorough in their response and even sent pics of the issue (before and after). I would highly recommend them for plumbing issues
Michael was awesome, he arrived on time. He assessed what was required to complete his task. He had all but one part to complete his tasks. He acquired the parts and installed all parts to complete his task. Here photos before and afterwards.GREAT JOB MR . MICHAEL. Thank you for your support and service to your profession.
Eric and Jo were great. Friendly and great customer service. Provided a lot of great information and explained what they were doing in a way that someone who doesn’t know about plumbing would understand. Plumbing troubles can get expensive but peace of mind is priceless. Lifelong customer thanks to these two!
Eric and Joe did a great job and resolved the problem on the first visit. Water pressure in the house is now ideal, even when running multiple fixtures simultaneously. They had to dig out the box in order to access a valve they needed to replace, and when they were finished, you could not tell this had happened. Thanks for a job well done!
