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Jarod is a professional. From the first visit to trouble shoot the problem with our water pump to the installation today of the new one we had requested, he made sure that everything was working properly. He knew what he was doing, and double checked the operation of the pump before finishing up. He was cordial and very easy to work with. We are satisfied.
Chris was the MAN! He quickly diagnosed the issue, involved me in the repair process (and gave me confidence that I wasn't terminally messing things up!). He fixed my horribly seized Moen cartridge during an emergency on the weekend and didn't charge me an arm and a leg. Very happy with my experience. Chris W, awesome job!
Estimate went well tech was very polite and knew what he was talking about especially the pipeline size and how to run line he explained it very well. We have five units running off single line he said that we needed a tee off gas meter and bigger pipe to handle 34,000 but we need a separate line.
Job well done! Jerod was our plumber for this job. He called before coming and was well within the time frame we were provided the day before. He treated our home with respect and allowed me to stand over him to watch how he was fixing our new tub spout that was not working due to age. Jerod was very efficient and pleasant and did not mind explaining to me the “why” and “how” during his visit. I will continue to use Ben Franklin when in need and hope we are able to request Jerod when the time comes! Awesome experience!! Thank you 😊
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