Our Guarantees

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4.81 (94021 reviews)

Voted Best Plumbers!

published by Forbes Magazine
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The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.81 (94021 reviews)

Rhodes Dobrin

Matt was wonderful to work with and helped us get a water filtration system set up to take care of all the chlorine and hardness in our water. He sent a great installer out here who did a great job, got us up and running same day and left the place clean. They also swapped out my whole house shutoff valve and installed a proper ground box. Now my water doesnt reek of chlorine when I take a shower!

sam Lapham

My wife and I were in need of an urgent repair and CJ came to fix a leaking pipe. He was professional, helpful, honest, and did great work. He did a good job communicating what the issue was and was helpful with making a decision. We both left the experience feeling he did good work and did everything he could to make sure we were happy with the outcome. No complaints only compliments. We have saved his card and will definitely be using Benjamin Franklin for future repairs.

Erik Chiu

Another great service by Randy and team. They came quick to give us estimate, put a temporary fix in, ordered part and then came back to repair. Throughout we were kept Updated.

Corie Hess

Donn was amazing!! He was thorough and helped us solve a complex plumbing issue. He cared about coming up with the most affordable solution for us and saved us alot of money. It's clear he cares about his customers! We will never call anyone else for plumbing! Benjamin Franklin is the best!

Margaret Drake

Ira removed a broken 80-gallon water heater and stalled a new efficient 50-gallon water heater located on the 4th floor. Ira was professional and efficient. We are so happy to have hot water again!

Margaret Drake

Ira removed a broken 80-gallon water heater and stalled a new efficient 50-gallon water heater located on the 4th floor. Ira was professional and efficient. We are so happy to have hot water again!

Margaret Drake

Ira removed a broken 80-gallon water heater and stalled a new efficient 50-gallon water heater located on the 4th floor. Ira was professional and efficient. We are so happy to have hot water again!

Margaret Drake

Ira removed a broken 80-gallon water heater and stalled a new efficient 50-gallon water heater located on the 4th floor. Ira was professional and efficient. We are so happy to have hot water again!

harold edwards

⭐️⭐️⭐️⭐️⭐️ – A True Professional and Trusted Partner I cannot say enough good things about Jose from Benjamin Franklin Plumbing. From the moment he arrived, Jose was courteous, knowledgeable, and laser-focused on solving our hot water issue. He not only installed our new Stiebel Eltron tankless water heater flawlessly, but he also took the time to explain every detail of the system and ensured everything was operating safely and efficiently before he left. What truly sets Jose apart, however, is that he didn’t stop with plumbing. After listening to our concerns about high energy bills and electrical strain, he connected us with his broader team of trusted professionals across the Mister Sparky, One Hour Heating and Air, and Service Minds network. Because of Jose, we were able to quickly assess and upgrade our outdated electrical system, replace inefficient HVAC components, and get on track for a smooth solar installation next month. He didn’t just fix a water heater—he helped orchestrate a complete home efficiency transformation. Jose is not just a plumber—he’s a problem solver, an educator, and a true ambassador for customer care. We are so grateful to him and will be recommending Benjamin Franklin Plumbing to everyone we know. Thank you, Jose! Your work has made our forever home safer, smarter, and more sustainable.

Thomas Malek

Nick was very friendly and helpful with not only explaining what he was doing but with any questions I had.. he was very patient