Our Guarantees

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4.82 (90289 reviews)

Voted Best Plumbers!

published by Forbes Magazine

The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.82 (90289 reviews)

Heather Cirnigliaro

I called Benjamin Franklin Plumbing for an unexpected issue with my sump pump. I am not in town at the moment and they made everything easy and simple to set up the appt. They answered all of my questions and their after hours/weekend pricing was more affordable than most. Jake V. came to our rescue and was clear and direct with his assessment, diagnosis and solution. He was even able to stay and do the work immediately. He really made a very stressful situation feel easy.

raymond angeles

José was absolutely amazing. He fixed a faulty water line to my fridge and finished within 2 hours. He was kind and tested everything before leaving. Very much recommend his work and the service that was provided.

J Marrero

Nick B was very professional & polite. He explained everything very well and answered all my questions. I will definitely use & recommend him in the future! Thank you Nick & Benjamin Franklin Plumbing!

Alan Holte

Brent came in and assessed the old water heater leak at bottom of unit not repairable, base area all corroded. Gave replacements options and we signed on the spot for him to install new water heater. He went over whole process and then went to work. Outstanding job. From start on inspection to completion only 2 1/2 hrs. Wore boot slips on boots, rolled out runners on carpet, hauled old heater out and cleaned up then reviewed features on new water heater. A very nice gentleman. Highly recommend Brent and Northern Ben Franklin. Thank you, Alan & Michelle

Robert Jones

Matthew was very courteous. The job was quick! 5 minutes at best! I really appreciate his customer service. He even asked was there anything else we needed him to look at before he left. Now that's going above and beyond what average people do. Masterful job Matthew.

Aldo Cortez

Thank you Noah C. for the great help. He fixed my plumbing problem within half an hour after multiple companies coming out. On time, 1 visit, answered all my questions, fixed my issue and gave recommendations. 10/10

Michael Black

My original shutoff valve (70+ yrs) for my outdoor faucet (under my kitchen sink) needed replacing, and Anthony was my technician. He was prompt, extremely courteous, and I was left with a job well done…. and also learned a few things! 👍👍 For any future needs, I will definitely ask for Anthony!

Nicholas Swisher

Fast, friendly service! The service tech kept me involved with the project the whole time letting me know what was going on and did great work

Tran Luong

They were very prompt and came on short notice . They did the repair and clean up afterward. I was pleased with their work. I will indeed used them in the future.

Michael Reynolds

Great service and fast ! Carlos and Kyle where personable, friendly and professional They Arrived at our business ready to fix our plumbing We will not hesitate to use this team again ! Michael Reynolds District manager AA Auto Service