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I called during hurricane Helen. Tristan arrived and gave me an estimate the same day. He quoted me a fair price and I agreed. The service was very professional as the two plumbers fixed the issue the next day. Great job!!
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Pros: Robert was fantastic. Diagnosed and repaired with very knowledgeable, kind, friendly service. Cons: Took an extra two days due to scheduling issue, had to wait longer than expected on the repair day, and had a bit of sticker shock with the actual price, and received no consideration for my wasted time or delay in repairs.
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This company could not have done a better job. Had a bad leak in the crawl space under my house. Happened overnight - I called in the morning. They called me back when they had an opening. The plumber was very nice, informative, and did an efficient repair as quickly as could have been done. And came with a 2 year warranty. I would not think twice about calling Benjamin Franklin again for any Plumbing problem.
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Benjamin Franklin did a great job just when I needed it most. Monica called first thing and got me on the schedule. Austin showed up shortly thereafter and worked all day on the plumbing/drain issues. He was prompt, informative, and polite. I’m thankful to now have a plumber in. Benjamin Franklin.
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Tristan was very knowledgeable and quickly understood what I needed to have done on the 1947 home we are renovating. He made some suggestions which greatly improved what I was trying to accomplish. Tristan completed the work quickly and did an excellent job. I highly recommend the service and Tristen. They will be doing my next phase of plumbing on the new bathroom addition. Also, our dog Cody has a new friend! Update: Tristan did a super job. He was able to accomplish the job quickly (install a water spigot on the back of my house where there wasn't one). He also made suggestions about the new sink and cabinets we are having installed next week.
